Active Directory Production Support Engineer, VP

Active Directory Production Support Engineer, VP

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

The Role

The Citi Identity and Access Management (IAM) organization is looking for an experienced Active Directory Production Support Engineer to join the team, which reports to the Global Active Directory Support Manager. The ideal candidate will be part of a core senior technical team, supporting a standardized & compliant environment to better serve our clients' needs and meet Citi's risk expectations. This role is responsible for day-to-day management, support and maintenance of one of the world's largest enterprise Active Directory implementations supporting more than 400,000 Users - actually! The role provides coverage for our Hybrid Entra ID implementation, which supports M365 and other business applications.

This is a great opportunity with high visibility across the business to be part of one of Citi's core support organizations and a member of the Global Active Directory team dedicated to providing the highest level of support for all of Citi's divisions.

Responsibilities

• Effectively manage Citi's Active Directory and Hybrid Entra ID environment, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers
• Collaborate with engineering and operational teams to champion and deliver next gen products and platforms
• Troubleshoot and resolve complex problems, identifying root cause
• Perform ongoing resolution of customer incident tickets
• Work closely with our engineering partners and provide senior level guidance and support to their global counterparts, with focus on Active Directory, security management, group policies and other Windows/AD related technologies
• Identify, analyze and own the resolution of repeat incidents leading to permanent resolution
• Maintain and document internal team processes
• Identify opportunities for process improvements and/or define new processes and procedures
• Host cross platform and/or cross organization calls with stakeholders to drive project delivery and collaboration when appropriate
• Participate in an on-call rotations, be responsible for answering calls for outages or major incidents
• Partner closely with risk teams to build systemic processes that help maintain Citi's system desired state and enforce compliance

Qualifications

• 5+ years' hands-on experience supporting multi-domain Active Directory environments with expert proficiency in Microsoft AD and Entra ID
• 8+ years' experience supporting Windows Server OS
• Expert proficiency working with most or all of the following: LDAP, Kerberos, DNS, Sites and Services, Performance Monitoring, AD backup and recovery, Azure AD Connect, Conditional Access Policies, Express Routes, Azure Subscriptions and Resource groups
• Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration
• Proactive team player who takes the initiative to meet goals and drive operational improvements.
• Balance tactical and strategic goals into a stable and manageable operational framework.
• SQL Server and/or PowerShell scripting experience is a plus
• Ability to adapt communication styles to effectively communicate with senior management, customers and end-users

Education

• Bachelor's degree or equivalent experience
• Any relevant technology certifications are a plus