Senior Manager ServiceNow Sprint

Senior Manager ServiceNow Sprint

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Manager ServiceNow Sprint, you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Directory and Collaboration Services team reporting to Director Identity & Access Management, you will support projects including ServiceNow upgrades, demand management, language enhancements, etc.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Lead the end-to-end implementation planning, release management, test execution, communication, and change management processes, delivering ServiceNow solutions following software development life cycle methodology.
• Mature TD&CS demand model and project management capabilities within ServiceNow, including integrations with other development platforms (e.g., JIRA, GitHub, etc.), integrating development pipelines, workflows, and data management across systems.
• Work with the platform architecture and development teams to ensure alignment to standards and roadmap trajectory.
• Plan, coordinate, and co-lead meetings and regularly communicate progress to Steering Committee, partners, and the program team. Identify and communicate project risks, issues, concerns, and possible resolutions.
• Interpret illustrations of workflow and AI capabilities to confirm future state functionality and evolution to enhanced processing. Develop corresponding delivery plans.

How you will collaborate with others:

• Collaborate with partners to scope and prioritize opportunities, optimizing ServiceNow capabilities, enhancing integrations, and increasing automation.
• Collaborate with TD&CS partners (ServiceNow, M365, IAM, etc.) to scope, prioritize and analyze cross-platform opportunities between ServiceNow and the directory/collaboration tools (e.g., ServiceNow, SailPoint, Ping, Microsoft, etc.), optimizing overall capabilities, enhancing access request integrations, and enhancing provisioning automation.

What deliverables you will take ownership of:

• Develop, maintain, and drive enterprise-wide adoption of policies, standards, processes and controls related to ServiceNow solutions.
• Define, monitor, and report on important metrics and performance indicators; develop and execute remediation plans to identified gaps.

You have these minimum qualifications:

• Seven (7) years of professional work experience in Technology or related field
• Five (5) years of ServiceNow or other enterprise platform experience including configuration, testing, delivery and integration
• Five (5) years of experience working with both functional and technical decision-makers, experience documenting business processes within enterprise-level companies
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
• Travel up to 10%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Ten (10) + years of professional work experience in Technology or related field
• Five (5) years of Management Experience
• Knowledge of the hospitality industry and common hotel related business processes / functions

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.