Senior Manager

Senior Manager Backhaul Operations

The Senior Manager Backhaul Operations leads customer engagement and complex freight operations while developing team capability and ensuring service, margin, and resource accountability. The role drives operational excellence and scalability by balancing external customer impact with internal leadership and strategic initiatives.

Responsibilities:

• Manage daily flow of 3rd party backhaul customer inbound shipments
• Keep backhaul team focused on continuous improvement at each operation.
• Develop and execute annual financial and operating plan.
• Expand relationship across functional areas of the customer's organization.
• Quantify and communicate value that is created for the customer.
• Ensure vertical growth targets and plans are in place at all locations.
• Measures associate's progress and performance through both formal methods (PCM, reports and metrics) and informal methods (management by walking around).
• Interview and hire salaried associates up to Operation Manager level.
• Involve team members in business planning and decision making to develop their skills in this area.
• Identify issues with the operating metrics and P&L and respond accordingly.
• Identify out of scope services and work with the customer to recover.
• Ensure customer billings are prepared timely and accurately, the payables and intercompany charges are valid and correct, and all other activities are accurately reflected in the P&L.
• Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place.
• Proactively identify and correct unsafe conditions, work processes, and behaviors.
• Ensure compliance with all applicable regulatory agencies and company policies and procedures.
• Look for opportunities to improve asset utilization between all locations to drive backhaul activity and reduce empty miles.
• Other projects as assigned

Qualifications:

• Bachelor's degree required, area of concentration in Supply Chain or Business preferred
• 5 years of functional experience with P&L responsibility required
• 2 years of managerial experience required
• Understanding of 3rd party freight/backhaul market required
• FleetManager experience preferred (internal only)
• Intermediate skills with MS Office Suite required
• Must be able to work well with limited supervision
• Strong written and verbal communication skills required
• Must have excellent administrative and organizational skills
• Must have strong time management skills
• Strong problem solving/process improvement skills required
• Must have strong presentation skills & an executive presence
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.