Senior Manager, IT (Supply Chain - Workforce Management and Production Planning Applications)

It Senior Manager For Supply Chain - Workforce Management And Production Planning Applications

Our values start with our people. Join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,100 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry-leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to diversity, equity & inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General purpose: The IT Senior Manager for Supply Chain - Workforce Management (WFM) and Production Planning Applications is responsible for leading teams to deliver and support Supply Chain applications including workforce management (e.g. UKG Workforce Central, UKG Pro, GoalPost, etc.), production planning which plans product shipments' assignments to DCs (Distribution Centers) and balance the DC network (e.g. O9, Anaplan, Oracle, etc.), and other applications. This role guides the evaluation, selection, development, and implementation of solutions to address Supply Chain business needs, serving as a visible leader with IT executives and a key interface with the business community. The ideal candidate possesses deep expertise in Supply Chain best practices, IT, and technology trends, with a strong background in retail and the ability to conceive and deliver solutions aligned with critical business strategies. A proven track record of balancing desired outcomes with program constraints and a pragmatic approach is essential for success in this role. Deals comfortably with high level of ambiguity and helps in putting structure and roadmaps as needed. The base salary range for this role is $142,200 - $235,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Essential functions:

• Responsible for Supply Chain project portfolio focusing on Workforce Management and Production Planning Applications.
• Builds high performing team of managers, analysts, and contractors by managing workload, delegating projects, training and developing the organization through hiring and coaching.
• Partners with Supply Chain business partners to understand business needs, ensures system requirements are met, gains alignments and shapes influence.
• Possesses high level of organizational agility and be able to adapt and course correct as situations change.
• Manages projects throughout the entire IT Project Delivery lifecycle (SDLC), ensuring that:
• Detailed project plans are created, covering the entire systems development life cycle, and associated project budgets.
• Requirements are defined accurately.
• Systems are designed/coded or purchased that meet the defined requirements, and that execute efficiently.
• Test plans and training plans are designed and executed successfully.
• Build/QA implementation plan, approach and cutover plan to coordinate and roll out solutions across business units.
• All required system and user documentation are created accurately.
• Delivers projects on time, within budget and ensures that anticipated business benefits are achieved.
• Maintains SC systems stability with focus on Workforce Management and Production Planning Applications while partnering with internal and external support teams.
• Maintains current technical, functional, and operational knowledge of the WFM and Production Planning applications.
• Takes a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determine how these can be used to solve business problems. Understands business trends and the need for competitive advantage.
• Directs daily IT operations for the assigned area and provides leadership and management support for production issues.
• Collaborates with other peers in the IT to help shaping directions and gaining alignment.
• Directs execution of system releases and deployment plans with all stakeholders.
• Builds and maintains key vendor relationships, budgets, and schedule.
• Review systems and practices to ensure compliance in procedures, regulations and standards and continual improvement.
• Supervises and mentors direct reports and administers goals and reviews.

Competencies:

• People: Building Effective Teams (for managers of People and Projects), Collaboration
• Self: Leading by Example, Communicates Effectively, Ensures Accountability and Execution, Manages Conflict
• Business: Business Acumen, Plans, Aligns and Prioritizes, Organizational Agility
• With particular emphasis on the following specific position-related competencies: Adaptability, Influence, Humbleness, Technical Competence / Expertise, Problem Solving, Analysis and Judgment

Qualifications and special skills required:

• Minimum 10 to 15 years of experience with supply chain retail systems cloud and on-prem. Solid understanding of retail dynamics with focus on Distribution Centers within a complex, highly integrated environment.
• Bachelor's degree or equivalent work experience in information systems, computer science, or a related technical discipline.
• 5+ years implementing supply chain technologies.
• 5+ years of direct personnel management and proven ability to develop and inspire team members.
• Broad knowledge of supply chain processes, major supply chain applications, and key platform vendors.
• Strong analytical ability, judgment and problem analysis techniques.
• Strong communication skills both written and verbal and ability to effectively operate with VP and above executives.
• Demonstrates experience in the successful implementation of strategic, large-scale supply chain business applications.
• Ability to work with teams that are geographically distributed and work across different time zones.
• Demonstrated ability to execute financial analysis, such as TCO models and ROI.
• Technically competent in supply chain systems.
• Outstanding work ethic, humbleness, displays a high sense of urgency to resolve issues quickly, and efficiently.

Preferred qualifications:

• Experience with UKG Workforce Central, UKG Pro, GoalPost or similar.
• Experience with planning applications or tools like O9, Anaplan, Oracle or similar.
• Experience with applications running on Cloud (preferably Google Cloud).
• Consulting experience in the supply chain and the retail industry.

Physical requirements/ADA: This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance is also a requirement of the position. Some travel is required. This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

Supervisory responsibilities: IT Manager II (SC WFM), IT Manager II (Production Planning)

Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal,