Senior Lead Product Manager, Card Loyalty Programs, Travel

Senior Lead Product Manager - Travel Offering

Wells Fargo is seeking a seasoned product management professional to support the development and execution of a differentiated travel offering that enhances customer engagement and loyalty. This role will play a key role in shaping the travel benefits strategy, supporting strategic partnerships, and driving cross-functional collaboration to deliver a best-in-class travel experience for Wells Fargo customers.

In this role, you will:

• Contribute to the development and execution of the Wells Fargo Travel portal and suite of travel-related offerings
• Analyze customer and market data to inform prioritization of benefit expansion opportunities
• Assist in reviewing existing benefits to identify opportunities for simplification
• Support identification of embedded travel benefits or services, travel servicing strategies, technical integration approaches, and customer experience enhancements
• Partner with research teams to gather insights for data-driven recommendations
• Collaborate with internal stakeholders to socialize roadmap and support alignment

Drive routines that enable decision-making and strategic alignment:

• Partner with delivery teams to support timely decisions related to architecture and delivery sequencing
• Help identify and escalate delivery impediments
• Maintain routines that ensure work is aligned with sponsorship and proactively communicated to stakeholders

Support strategic relationships and contracts:

• Collaborate with business P&L owners and internal teams to support Travel strategy roadmap and execution
• Assist in managing relationships with external partners
• Contribute to contract negotiations and RFP processes for new strategic partnerships

Contribute to a high-performing team culture:

• Demonstrate a commitment to continuous learning and development
• Support team initiatives that align with business objectives and strategy

Required qualifications:

• 7+ years of product management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired qualifications:

• 7+ years of experience in the credit card benefits ecosystem, with deep expertise in shaping and optimizing travel-related benefits to drive customer engagement, retention, and competitive differentiation
• Extensive experience in banking or financial services; prior experience with a credit card issuer is strongly preferred
• Strong understanding of the travel industry, including trends, customer expectations, and integration of travel services within financial products
• Deep expertise in managing partnerships and leading complex contract negotiations
• Advanced proficiency in structured decision-making, leveraging data and insights to guide strategy and execution
• Demonstrated strategic leadership in product development, with a track record of driving business outcomes
• Proven success in identifying and executing business development opportunities that align with enterprise strategy
• Experience contributing to team and talent development through mentorship, knowledge sharing, and cross-functional collaboration
• Strong ability to set results-driven goals and influence investment decisions to support product growth
• Exceptional communication skills with the ability to influence and align stakeholders across diverse teams
• Demonstrated success in managing strategic stakeholder and partner relationships to drive long-term value

Job expectations:

• This role offers a hybrid work schedule
• Ability to travel up to 10% of the time
• This position is not eligible for visa sponsorship

Locations:

• 2800 S Price Rd, Chandler, AZ 85286
• 550 S Tryon Charlotte, NC 28202
• 1525 W W T Harris Blvd, Charlotte, NC 28262

Required location(s) listed above. Relocation assistance is not available for this position