Senior IT Lab Administrator

Senior IT Lab Administrator

Location: Atlanta GA [100% Onsite]

This opening may be filled at the other locations as well - San Jose CA, Austin TX, Raleigh NC.

Responsibilities:

Provide day-to-day support of GLS-managed Engineering labs in the areas of logistics, compliance, and customer support.

A customer service approach is fundamental for this position.

Functions as primary POC for Engineering clients as well as a liaison to IT, Facilities, and other internal support organizations.

Tasks/responsibilities include, but are not limited to:

Maintaining detailed records in support of GLS and Engineering processes and equipment use.

Coordinating work efforts within the team to manage shipping and other logistics-related tasks.

Delegating, tracking, and managing numerous parallel activities with minimal supervision.

Adhering to and helping to drive Lab Security initiatives within Engineering Labs.

Assisting System Administrators / Network Engineers with any debugging that requires hands-on work.

Collaborating with System Administrators to configure server computers and install approved Operating Systems as per client requests (cases).

Ensuring that asset management & tracking are conducted within labs for which he/she is responsible.

Maintaining Safety, ESD and ISO compliance, including conducting audits and responding to internal/external audit requests.

Excellent written and verbal communications skills.

Robust customer service skills.

Well-versed in Windows Operating Systems and business applications.

Good organizational and time management skills.

Strong team player. Able to coordinate team and drive projects to closure.

Understanding of Lab power distribution systems and cooling infrastructure.

Familiarity with Cisco equipment and ability to follow/troubleshoot wiring topologies.

ISO certification program experience.

5+ years' previous experience in a customer service organization.

Basic knowledge of Linux Operating systems.

2+ years' supervisory experience.

Experience with managing small to large projects with a focus on timely delivery.

Experience in supporting large-scale Windows, Linux and Virtual environments in a lab setting.

A.S. / A.E. Degree or equivalent.

CCNA or equivalent experience a bonus.

Salary and Benefits:

The annual salary for this position is between $50,000- 60,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.