Senior Endpoint Engineer

Important : This role will be onsite out of our Westlake Village, CA corporate offices on a hybrid basis (2 days per week).
About the Role:
Guitar Center is seeking a Senior Endpoint Engineer to lead the design, implementation, and optimization of our enterprise endpoint and workstation management systems. You will play a key role in ensuring a secure, scalable, and seamless computing experience across our corporate offices, retail locations, and remote workforce. This role will drive initiatives around endpoint security, automation, compliance, configuration management, and end-user experience across Windows, macOS, and mobile platforms. A significant focus will be on supporting retail store technology (POS, networking, in-store applications, and peripherals), with an emphasis on uptime and smooth customer-facing operations.
Responsibilities:

• Serve as technical lead for endpoint platforms, including Microsoft Intune, Mosyle MDM, and Tanium.

• Design and maintain scalable OS deployment workflows (Autopilot, Mosyle, Jamf Pro).

• Automate provisioning, updates, and compliance using PowerShell, Bash, or Python.

• Implement endpoint protection (EDR, AV, DLP, vulnerability remediation) with Tanium.

• Monitor and optimize performance with tools such as Tanium, Endpoint Analytics, and Nexthink.

• Ensure compliance with PCI-DSS and other regulatory frameworks.

• Partner with EIS, Help Desk, and Store Technology teams to deliver seamless endpoint support.

• Provide Tier 3 SME support for major incidents; mentor support teams.

• Oversee full lifecycle management of endpoint hardware/software.

• Automate OS and application patching with minimal user disruption.

• Maintain documentation, SOPs, and onboarding guides for endpoint operations.

• Stay current on AI-driven endpoint technologies to drive secure efficiencies.

• Train IT teams and end-users on endpoint best practices.

• Provide Tier 2/3 support for store technologies (POS, payment devices, kiosks, scanners, printers, etc.).

• Support retail applications, including ERP integrations, inventory management, and scheduling tools.

To join our band, you'll need the following experience:

• 5+ years in endpoint/workstation engineering in a distributed enterprise or retail environment.

• Expertise in Windows 10/11, macOS, and mobile device management.

• Deep experience with endpoint management tools: SCCM, Intune, Mosyle, Jamf, Apple Business Manager, Azure AD, Active Directory, O365, VDI solutions.

• Strong scripting skills with PowerShell, Bash, or Python.

• Hands-on experience with Tanium for security and compliance.

• Familiarity with enterprise networking (DNS, DHCP, VPN).

• Experience with ITSM platforms (ServiceNow, Jira).

• Knowledge of Zero Trust architectures and conditional access.

• Industry certifications a plus: Microsoft 365 Certified: Modern Desktop Administrator, Jamf Certified Admin, CompTIA Security+.

• Experience supporting retail POS systems, payment devices, Zebra scanners, Mood Media, Countwise, and related peripherals.

Ideal Traits:

• Strong problem-solving and analytical skills.

• Ability to communicate technical issues to non-technical stakeholders.

• Excellent organizational and project management abilities.

• Collaborative, team-first mindset with a focus on improving the end-user experience.

• Skilled at building trust and influencing technical and business leaders.

Disclaimer : While this job description outlines the primary responsibilities, it is not an exhaustive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.
Compensation:

• Pay range: $130,000-$160,000/year , dependent on experience and background

• This role is not eligible for the Guitar Center Company bonus program

• Actual pay may vary based on education, experience, and other factors

• Pay ranges are listed in compliance with state-specific laws and may differ by location

We offer a benefits package designed to support you on and off the stage, including:

• Unique Gig Leave: take time off to tour or perform, and return to your role after

• Medical, dental, and vision coverage

• 401(k) with company match

• Mental health support

• Paid sick, holiday, and vacation time

• Employee discount program

• Tuition reimbursement

At Guitar Center, you'll join the world's largest multichannel musical instrument retailer. From our stores and contact centers to our distribution and support centers, we share one mission: to help people find their sound and fill the world with more music. Equal Opportunity Employer: Guitar Center is proud to provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Employment decisions are based on job-related requirements only. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to