Senior Director, Technical Program Management

Program Planning Development

Requires knowledge of program management techniques, tools, and frameworks, benefits analysis, program planning tools, and techniques, communication tools, and processes. To define a program implementation strategy that impacts an entire domain across the enterprise.

Secures commitment across the enterprise, identifies and addresses cross-pillar gaps for example dependencies, performance. Drives clarity in a program on business-technology solutions, problem statements, and builds consensus with stakeholders, leaders, and executives.

Defines frameworks and guidelines to identify synergies, overlap, and waste across the enterprise. Proactively scouts the market to identify best practices to improve ways of working.

Technical Expertise requires knowledge of techniques to translate requirements for software, for example, design, architecture, testing, hardware, for example, system design, hardware selection, assets, or platform capabilities, cloud infrastructure, pipeline orchestration, database, network system design concepts, components, and architecture, emerging tools and technologies, product feature technical design services, APIs, and technologies within assigned teams, areas, software platforms, and or information security standards and guidelines.

To lead and broker agreement on end-to-end high-level system solution design of medium-high complexity systems through an understanding of end-to-end systems. Proactively identifies system limitations, scaling factors, and boundary conditions and rationalizes overall architectural decisions.

Establishes processes and guidelines to drive effective defect management including defect visibility, defect prioritization, defect resolution, and defect prevention across a domain. Contributes and assists in reviewing design decisions to ensure engineering design and product teams are focused on solutions for customers and business stakeholders.

Reviews delivery plans and incorporates detailed understanding of existing and future product use cases as part of delivery plans including applications for example systems and services across item and customer lifecycles, infrastructure for example OS, network, stores, compute, cloud, and security-related impacts and dependencies to ensure quality outcomes for new initiatives and the modernization for example EOL, legacy system retirement, upgrades of existing technology stacks.

Proactively identifies and prevents duplicative efforts, decouples dependencies, and resolves misalignment by leveraging existing solutions capabilities and technologies across initiatives.

For medium-high complexity initiatives, translates end outcomes into system-platform-security-level elements across multiple engineering components, teams to ensure business goals are achieved. Mentors team members to understand the component-level view and overarching impacts on end goals.

Automates repeatable processes and tasks and implements tools to reduce overhead and increase the velocity of engineering teams. Establishes methods for effective launches, drives technical decisions within initiatives, and mentors team members to assess engineering practices.

Creates simple, modular, extensible, and functional design in adherence to requirements for multiple products, solutions within a domain. Understands customer requirements and architectural requirements relevant for all products within a domain in line with customer expectations.

Leveraging Domain Knowledge requires knowledge of essential aspects of a specific business domain, area, industry trends, market segments, and competitor activities. Domain-related terms and success metrics relevant to program context.

To demonstrate an awareness of various principles, processes, relevant technology, ways of working, and terminologies across a domain. Extends program plans to incorporate elements of communications, marketing, and field service management. Leads discussions and conducts impact analysis, due diligence to guide decisions on build versus buy.

Identifies areas for the implementation of new processes, automation techniques, and updated ways of working while understanding the impacts on interdependent domains. Proactively researches new processes and automation techniques used across domains and industries to influence product roadmaps.

Deliver Program Results requires knowledge of risk management methodologies, project management tools, techniques, and methodologies, project tracking tools, dashboards, and reports, financial management tools and processes, budgeting, and internal and external programs, change management, critical paths, negotiation methodologies.

To define performance objectives and metrics for tracking the completion status of programs across domains or the enterprise. Monitors the industry for new approaches, benchmarks industry best practices, and adjusts approaches in response to new risks and changing business needs.

Escalates issues to relevant stakeholders to unblock teams and drive programs. Works to improve the resource efficiency of existing budget inputs for example, labor, infrastructure, capital, and ensures that resource efficiency is a key feature of new and existing programs.

Designs and runs programs that turn down non-value add work and reallocates resources including staff to other higher-value efforts. Defines, owns, and drives very complex large-scale strategic programs, portfolios, and executes lifecycles. Oversees the development of project management methodologies, toolkits, and practices and provides guidance and coaching.

Proposes solutions to unlock the highest value of programs despite setbacks. Proactively initiates cross-functional projects and processes, makes decisions about priorities, drives programs across product areas, and demonstrates leadership and influence across teams. Ingrains data-driven decision making into ways of working for an organization.

Influential Communication for Alignment requires knowledge of application and allocation of business communication styles, techniques, communication channels, mediums, program management documents, qualitative and quantitative data management for example, feedback, facts, analysis.

To communicate and unify team members around a vision and executes the mission and plans. Sets near and medium-term goals and aligns team members to goals, tradeoffs. Proactively scouts the industry for business communication styles, techniques and facilitates training of team members. Connects strategic business priorities leveraging data and analytics, financial acumen, and problem-solving techniques to build a cohesive narrative.

Modifies ways of working, defines the framework around sharing and receiving feedback, and guides the implementation of best practices based on industry trends in order to achieve accelerated progress. Presents to executive leadership, organization-wide audiences, positioning arguments, data with well-structured stories. Establishes communication frameworks to converge multiple streams of work for teams.

Develops artifacts that influence decisions and drive change. Analytical Problem Solving requires knowledge of data analysis and research, problem-solving techniques and frameworks, data-driven and fact-based decision-making techniques, methodologies, impact analysis, and course correction techniques, methodologies, precedence, and use cases for business problems, barriers to effective problem solving for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness.

To define program success metrics through the extraction of insights. Identifies difficult problems and systemic gaps that may seem invisible, avoidable on assigned programs. Extracts insights and promotes the value of insight extraction from multiple data sources. Leads problem-solving efforts for complex and ambiguous problems, questions assumptions to clarify articulation of the problem, and coaches team members.

Mentors team members on fact-finding techniques, diagnostic tools, and judgment to identify and break down business problems. Program Stakeholder Management requires knowledge of stakeholder identification and engagement, processes and ways of working across various groups, relationship management techniques, techniques to manage conflicting stakeholder priorities and ambiguity, stakeholder management strategy.

To define stakeholder engagement frameworks including typical priorities, reviews engagement of stakeholders through the course of program in problem-solving areas of risk, review requirements, and coaches others on engaging effectively. Strategically influences stakeholder alignment through changing program scopes, timelines, and deliverables. Strategically influences stakeholders to connect and align seemingly unrelated approaches, divergent perspectives to arrive at common solutions for the end deliverables of a program in complex situations.

Proactively manages stakeholders through customized techniques applicable to the audiences across levels in order to influence decisions and outcomes related to the end result of the program. Enables trust amongst teams, engineering product architects to execute program deliverables with minimum friction. Drives consensus and alignment toward unified solutions during ambiguous situations with diverging approaches.

Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices, analyzing costs and forecasts and incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment, and demonstrating adaptability and sponsoring continuous learning.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy.

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas. Respect the Individual builds high-performing teams, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through culture of belonging so associates thrive and perform, drives a positive associate and customer member experience for all.

Respect the Individual builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives, and communicates and listens attentively with energy and positivity to motivate, influence