Senior Desktop Support Tech

Company : Ardent Health Services

Location : Westwood, NJ

Posted Date : 12 October 2025

Job Details

Overview
Join our team as a day shift, full-time, Information Services Desktop Support Technician Lead in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better

Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Learn more about the benefits offered for this job.

Get to Know Your Team:

Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.

Responsibilities

The Desktop Support Technician Lead provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
Performs restorative and maintenance actions either remotely or at the end user's location to resolve problems using basic troubleshooting and technical skills.
Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.

Qualifications
Job Requirements:

Associate's degree in Information Systems / Computer Science.
- Additional years of technical training may substitute for the required education on a year-for-year basis.
4+ years of experience in Information Systems / Network Administration in an enterprise setting.
Experience with Desktop operating systems, Windows Server, and Active Directory.
Experience in installing and replacing computer peripherals.
Experience with teleconferencing applications (e.g., Cisco Webex, Microsoft Teams, and Zoom).
Experience with Microsoft Teams room and A/V equipment.
Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS, and DHCP.
Strong analytical and problem-solving skills.
Strong organizational and time management skills.
Exhibits clear written and verbal communication skills.

Preferred Job Requirements:

MCP certification.
A+ certification.
Additional knowledge in scripting (e.g., Powershell) and other remote tools is a plus.
SCCM deployment and Microsoft Office 365 experience are a plus.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.