Senior Associate, Support Automation

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Our team is looking for a Senior Associate to help our Support Automation team scale to meet the rapid growth of our last-mile logistics platform. You will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company’s most challenging business problems.

About The Role

The mission of the Support Automation team, and the objective of your role, is to make DoorDash the platform of choice for all users by delivering seamless, intuitive, and efficient support experiences. This means ensuring users can resolve issues quickly and confidently, while also proactively identifying opportunities to improve end-to-end experiences through automation, insights, and experimentation.

In this role, you will collaborate closely with cross‑functional partners across product, engineering, operations, and analytics to enhance support journeys, optimize automation systems, and reduce friction across the platform. You will report to a Manager on the Support Automation team within the broader Customer Experience organization.

Key Responsibilities

• Generate, analyze and leverage data to identify opportunities to improve the Dasher experience
• Partner with teams within and outside of support operations to improve processes and the resulting experience for all our customers
• Execute your recommendations from start to finish, from analyzing data to building a business case, aligning stakeholders, testing ideas, executing and measuring results

Qualifications

• You have worked on projects across teams and demonstrated success in fast‑paced, ambiguous environments.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re organized. You thrive in creating structure out of nothing.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You have experience designing, running, and analyzing experiments to drive decision‑making and validate impact.
• You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.
• You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• You have strong written and verbal communication and presentation skills.
• You have experience in customer experience and strategy.
• You have 2+ years of experience. You’ve succeeded in a competitive, or challenging environment.

We expect this position to be filled by 12/28/2025.

Compensation & Benefits

The successful candidate’s starting pay will fall within $74,800—$110,000 USD. Base salary is localized according to an employee’s work location. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

Statement of Non‑Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce—people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.