Senior Analyst, Restaurant Training

Senior Analyst, Restaurant Training

Cultivate a better world. Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Opportunity

As the Senior Analyst, Restaurant Training, you are an Instructional Designer, responsible for developing Chipotle's operational training materials used every day by 120,000+ team members in 3,400+ restaurants located across the United States and Canada.

This role is responsible for the entire lifecycle of training, including analyzing, planning, writing, editing, developing, distributing, managing, and monitoring. They own the training for a variety of new initiatives and rollouts, including new menu items, new equipment, technology rollouts, and more. They also own the training updates for evergreen training materials used to ensure successful training and day-to-day operations, including training plans, checklists, courses, videos, job aids, recipe cards, and more. They serve as the main contact for Chipotle's print provider on all printed training materials.

What You'll Do

• Collaborate with subject matter experts on various internal teams to understand training needs and scope of project in order to build a training strategy to present to Restaurant Training leadership.
• Partner on the hand-off and review of standard operating procedures with subject matter experts, providing feedback as needed to ensure consistency and one best way across all restaurants.
• Use finalized standard operating procedures to develop training content, including recipes, procedures, and scripts, that adheres to Chipotle's written style guide with a conversational yet professional tone.
• Develop new and engaging training materials as defined in project training strategy, ranging from eLearning, video, print, and digital, to appeal to a broad spectrum of adult learners.
• As needed, update existing training materials based on company changes to keep training system up-to-date.
• Prepare files for final delivery through the learning management system, intranet, or print, with any additional languages or localization required.
• Serve as the Restaurant Training team contact for Chipotle's print provider by:
• Organizing the planning and communication of monthly shipments to restaurants.
• Managing the production and distribution of new or updated training materials.
• Overseeing the inventory of existing training materials and reordering as needed while factoring in the cost and the needs of the business.
• Reviewing and approving estimates and invoices.
• Serve as the back-up to the main administrator of Chipotle's learning management system, the Spice Hub (powered by Docebo), by:
• Uploading and archiving files.
• Creating and updating certifications, enrollments, and reports.
• Answering questions from the field.
• Building and updating learning plans and observation checklists.
• Performing any other duties required.
• Provide ideas and feedback to the main and secondary administrator on the organization and user experience within the system.

What You'll Bring To The Table

• High school diploma or general education degree (GED) required.
• Bachelor's Degree (BA/BS) from 4-year college or university preferred.
• 3-8 years of experience in Training for Restaurant or Retail Operations.
• Proficient in MS Office (Excel, Word, PowerPoint & Outlook).
• Proficient in Adobe InDesign.
• Knowledgeable in Adobe Photoshop.
• Knowledgeable in Adobe Illustrator.
• Proficient in Articulate Rise 360.
• Knowledgeable in Articulate Storyline 360.
• Working experience of learning management systems, ideally Docebo.
• Knowledgeable in Microsoft SharePoint.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Ability to approach and solve problems in a logical and organized manner with general supervision.
• Ability to multi-task with general supervision.
• Ability to build and present business cases to leadership with general supervision.
• Be seen as an integral member of the team.
• Must be able to work business hours in-person at the Restaurant Support Center in Newport Beach 4 days a week (Monday-Thursday).
• Must be able to attend meetings and working sessions at the Chipotle Cultivate Center in Irvine as needed (approximately 4-6 times per month).
• Must be able to travel locally by car as needed (approximately 3-5 times per month) for:
• Restaurant visits.
• Meetings.
• Must be able to travel nationally by air as needed (approximately 3-5 times per year) for:
• Conferences.
• Development opportunities.
• Restaurant visits.
• Meetings.
• Vendor visits.

Pay Transparency

A reasonable estimate of the current base pay range for this position is $76,000.00$107,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors, or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France, and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology, and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.