Senior Analyst - Business Technology Analysis (Trade Client Servicing) - Scranton, PA

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description: Global Credit Operations: Responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products. Provides technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates.

Responsibilities:

• Work with both internal and external clients to resolve customer service-related issues.
• This includes issues with reporting and data integrity. Work with all levels of management.
• Liaise with the processing teams for Trade Products to ensure understanding of any client issues.
• Work with technology partner on best method to resolve client system related issues.

Minimum Qualifications:

• Minimum 3 years of customer service experience
• Minimum 1 year of technical background experience, software support
• Working knowledge of how databases function/flow
• Excellent communication skills, both verbal & written
• Proficient in MS Office specifically Excel

Skills:

• Technical Skills
• Customer and Client Focus
• Prioritization
• Business Acumen
• Critical Thinking
• Data Collection and Entry
• Oral Communications
• Written Communications
• Quality Assurance
• Recording/Organizing Information
• Risk Management

Shift:
1st shift (United States of America)

Hours Per Week:
40