Application Analyst II - Instructional Design (ERP)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II – Training Content Developer.

The Application Analyst II – Training Content Developer provides training content development services to all UHS operations to increase the effectiveness of UHS staff and management to ensure the delivery of superior quality healthcare services to all customers. Develops management and employee training initiatives with respect to both content and delivery methods for UHS facilities to achieve learning objectives. Assists with training initiatives and projects and provides ongoing support for assigned divisions and departments. Works in a collaborative environment with other learning professionals, subject matter experts (SMEs), and business leaders to analyze learning needs and develop interventions as required. This includes, but is not limited to, classroom and virtual delivery.

Key Responsibilities include:

• Able to deliver training materials that meet the learning objectives for Workday technical skills and related business processes; plans, designs, and develops methods for the assessment and evaluation of learners.
• Develops training aids, manuals, help content, and other reusable materials to meet the pre-defined curricula, course outlines, and instructional methods. Can highlight when updates to curricula may be needed.
• Develops and maintains documentation (including Glossaries, FAQs and intuitive self-service within Workday for end users).
• Provides analytics around material/training usage and training effectiveness.
• Regularly assesses and analyzes training needs, identifies gaps and recommends solutions. Ensures that training materials are developed to facilitate a learning experience that is interactive and engaging (using a blend of live demonstrations, hands-on exercises, and eLearning modules).
• Consults with leadership to develop and deliver learning initiatives to improve employee performance.

Position Requirements:

• Associate’s degree required, Bachelor’s degree preferred.
• 3-5 years of experience in training development, particularly in ERP system implementations, or comparable enterprise software training programs.
• Proven experience in creating and delivering training materials for large-scale systems, preferably Workday or similar ERP Cloud platforms via eLearning, classroom training, and virtual sessions.
• Experience with WalkMe, Maverick, and/or Workday Case Management (WD articles and the Workday Chatbot) is preferred.
• Working knowledge of adult learning methods and practices.
• Ability and experience to engage UHS sites/departments to identify and address the needs of learners working in our facilities.
• Experience with Learning Management Systems (LMS) and learning content development tools.
• Excellent interpersonal and communication skills.
• Has exposure to instructional design and curriculum development for designing, developing, and implementing training experiences (incorporating a blend of eLearning, classroom training, and virtual sessions) to engage learners.
• Ability to multi-task and prioritize workload in a fast-paced environment.

Training: Related ERP (preferably Workday) or LMS/LCMS (preferably Healthstream) training / certifications.

Travel Requirements: Position requires up to 50% overnight travel for periods of one week or more.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off