Senior Analyst, Application Support

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Maintains, integrates and implements software applications within the organization. Coordinates configuration, installation, technical troubleshooting and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems.

What you will do

Design and manage application support processes, ensuring smooth daily operations across the organization.

Determines best practices to coordinate activities, prioritize tasks, and allocate resources to meet service level agreements (SLAs).

Lead the support team in resolving production incidents, performing root cause analysis, and driving problem resolution.

Provide technical guidance and mentorship on ticket handling and application knowledge sharing.

Collaborate with development, infrastructure, and business teams to maintain application performance and uptime.

Ensure compliance with security and regulatory requirements, including access reviews and certificate updates.

Document support procedures, troubleshooting steps, and knowledge base content.

Strengthen cross-functional workflows and handoffs to ensure seamless support and service continuity.

Promote a culture of collaboration, continuous learning, and accountability across the team.

Required Qualifications

3-5 years experience supporting software applications in a technical capacity.

3+ years of experience in technical environments involving scripting, automation, and system-level operations.

Working knowledge in problem solving and decision making skills

Hands-on experience managing SSL/TLS certificate lifecycles across environments

Preferred Qualifications

Experience in healthcare or regulated industries.

Exposure to ITIL practices and incident/change management workflows.

Familiarity with monitoring tools and observability frameworks.

Education

Bachelor's degree/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 10/04/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.