Senior Amazon Connect Product Owner

Amazon Contact Center Product Owner

Cognizant is seeking a motivated and innovative Amazon Contact Center Product Owner to join our team as a Senior Associate. This role will focus on building intelligent, scalable contact center solutions using Amazon Connect, Python, Lex bot, LangGraph, LLMs, Agentic AI and other Amazon services. The ideal candidate is a collaborative engineer with a passion for cloud-native development, AI integration, and customer experience transformation.

Responsibilities:

• Design and implement contact center solutions using Amazon Connect, Lex Bot, LLMs, GenAI, Agentic AI and Amazon Bedrock APIs or other services.
• Develop and integrate Amazon contact center solutions & services such as Dyanmo DB, AWS Cloud, AWS Bedrock, Lambda, RAG architecture, Gen AI & Agentic AI solutions.
• Build intelligent workflows leveraging Agentic AI, Generative AI, and LLMs.
• Collaborate with stakeholders to gather requirements, write them and deliver high-quality solutions.
• Write clean, efficient, and testable code using Python.
• Ensure solutions meet performance, scalability, and security standards.
• Participate in Agile ceremonies, code reviews, and mentoring activities.
• Contribute to continuous improvement and innovation within the team.

Qualifications:

• About 5-8 years of software development experience, including hands-on work with Agentic AI, Gen AI, LLMs, Amazon AWS cloud services, Amazon Connect or Lex Bot.
• Strong proficiency in Python programming. Collaborate with Customers cross functional teams.
• Experience with: Amazon Connect, Conversational AI, Q
• LangGraph, LangChain, and LLMs (Large Language Models)
• Agentic AI and Generative AI
• Model Context Protocol (MCP)
• Amazon Bedrock AgentCore
• Experience with custom integrations with CRM systems such as Salesforce, ServiceNow, etc.
• Ability to quickly learn and adopt new GCP services.
• Solid understanding of Amazon AWS architecture and best practices.
• Exposure to contact center development and integration.
• Familiarity with Agile development and DevOps practices.
• Strong communication and problem-solving skills.

Preferred Qualifications:

• Amazon AWS certifications (e.g., Professional Cloud Developer, Professional Cloud Architect).
• Experience with CI/CD tools and automation.
• Knowledge of voice/chat bot development and conversational AI.
• Understanding of data privacy and compliance in contact center environments.

Work Authorization:

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Location:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 to 4 days a week in a client or Cognizant office in Plano, TX or Bridgewater, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.