Security Officer Full-Time (Days)

Security Officer

At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff, and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control, and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff, and visitor safety.

The Security Officer position may also:

• Maintain high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff, and assets.
• Use professional telephone etiquette. Communicate effectively with management and coworkers on tasks, processes, and procedures.
• Actively respond to requests for personal security coverage, assistance with directions, information, and guidance.
• Promote a positive work environment and contribute to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Contribute towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

• Secure premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area.
• Respond to all radio dispatches, answer calls and complaints and accurately assess, respond timely, provide appropriate assistance and make recommendations as needed for all emergent situations.

• Accurately communicate and/or generate and complete reports by recording occurrences, information, observations, surveillance activities, and conducting witness interviews.
• Respond immediately to all emergency codes and take appropriate action.
• Maintain a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA.

• Prevent loss and damage by reporting irregularities, informing violators of policy and procedures.
• Utilize and maintain HM and department equipment according to manufacturer specifications.
• Utilize resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

• Implement actions that promote workplace safety culture and proactively prevent workplace violence.
• Support hospital and department goals and offer innovative solutions through participation in department projects. Assume responsibility for self-growth and development by participating in in-services programs and continuing education. Ensure own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

The Security Officer position requires:

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Criminal justice, security, or related experience preferred

The Security Officer position requires:

• Security Officer state license: Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure AND
• DL - Driver License - State Licensure -- Must obtain a Texas DL within 90 days AND
• IAHSS - Certified Security Officer-Basic/Advanced/Supervisor (IAHSS) within 90 days AND
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 days
• BLS - Basic Life Support or Instructor (AHA)

The Security Officer position requires:

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Must have the ability to multitask and function calmly in stressful situations
• Must possess strong customer service skills
• Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail
• Knowledgeable of all Public Safety Policies and Procedures
• Understand HIPAA and Patient confidentiality compliance
• Demonstrates emergency preparedness knowledge

Work Attire:

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

On-call:

• On Call* No

Travel:

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Company Profile

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center's (ANCC) Magnet Recognition Program. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.