Secret Shopper - State Farm Stadium

Secret Shopper

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

About the Position

If you love sports and entertainment, enjoying talking to others, and are highly self-motivated, this role is for you! State Farm Stadium is seeking a detail-oriented and observant individual to join our team as a Secret Shopper. In this role, you will attend event days for a set time incognito to evaluate customer service, product quality, and the environment. Your duties will include purchasing products, interacting with employees, and reporting on your experience. You will also need to submit reports on your findings in a timely manner. To be a successful Secret Shopper, you should be able to blend in as a regular guest while paying close attention to details. Excellent communication and memorization skills are also important, as well as the ability to remain unbiased at all times.

Essential Duties and Responsibilities

• Attend stadium events during scheduled times to evaluate customer service, cleanliness, and quality of products.
• Interact with employees as a regular guest and ask questions to gauge their knowledge and helpfulness.
• Purchase products as part of the evaluation process.
• Document and report on your experience in a clear and detailed manner.
• Provide feedback and recommendations to improve the customer experience.
• Adhere to guidelines and standards established by the Training & Culture Manager for secret shopping.
• Maintain confidentiality and professionalism at all times.
• All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be comfortable working in large crowds.
• Ability to learn quickly, multi-task in a dynamic environment
• High energy, detail-oriented, and hard-working individual is preferred.
• Must be able to work independently and maintain a discreet and impartial attitude at all times.
• Previous experience in a similar role or in customer service is preferred.
• Fluent in Spanish is a plus but not required.
• Ability to work irregular hours which may vary due to functions and may include day, evening, weekends and holidays.

Education and/or Experience

• High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

Skills and Abilities

• Excellent verbal and written communication skills.
• Remain flexible and adjust to situations as they occur.

Other Qualifications

• Be licensed to operate a motor vehicle in the United States and have reliable transportation.

Working Conditions

Location: 1 Cardinals Drive, Glendale, AZ 85305

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand or sit for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor