Sales Floor Supervisor - Lufkin Shopng Cntr

Sales Floor Supervisor

As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary responsibilities include:

• Customer Service & Sales: Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service.
• Store Merchandise Standards: Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
• Omnichannel: Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
• Specialty Businesses: Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
• Team Development: Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues.

Core competencies include:

• Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives.
• Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
• Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace.
• Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
• Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
• Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results.

What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay Range: USD $19.00/Hr - USD $23.75/Hr.