JobsUSARoad Assist Advisor
Company : Hirschbach Motor Lines
Location : Dubuque, IA, 52002
Posted Date : 15 September 2025
Job Details
Be the Lifeline That Keeps Our Fleet Moving Join Hirschbach as a Road Assist Advisor
At Hirschbach Motor Lines, when a truck goes down, you step up. As a Road Assist Advisor, you're the first call when the unexpected hitsdelivering fast answers, smart decisions, and calm under pressure.
This isn't your average customer service job. You'll be in the command center, coordinating nationwide emergency repairs, managing real-time decisions, and ensuring our trucks, drivers, and freight stay on the move. If you can multitask like a pro, stay cool under pressure, and thrive in a fast-paced environment, this role is your next career move.
Your Schedule:
4 Days On / 4 Days Off
Night Shift: 6:00 PM 6:00 AM
Get work-life balance with four days off and consistent scheduling!
Pay & Perks:
$4,200/year shift differential for night work.
Bonus incentives for top performers.
120 hours of PTO on your very first day.
160 Work-From-Home Hours after just 6 months.
Full benefits package: medical, dental, vision, company-paid disability and life insurance.
401(k) with match invest in your future.
What You'll Be Doing:
Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
Route drivers to trusted vendors or service centers using our extensive network and database.
Make smart decisions to ensure the fastest, most cost-effective repair solutionsall while keeping drivers informed.
Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuriesswiftly and accurately.
Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
Be the voice of calm during chaosanswering calls, emails, and questions from operators, customers, and internal teams.
What You Bring:
High school diploma required; bachelor's in supply chain, Logistics, or Transportation is a plus.
Experience in logistics, repair coordination, or dispatch preferred.
Excellent multitasking skillsyou can juggle multiple critical situations without dropping the ball.
Tech savvycomfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
Composed and clear communicator, even when everything's on the line.
"All In to Win" mindsetyou don't back down from a challenge and love stepping up when the pressure is on.
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.
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