Retail Management Associate

At T-Mobile, we believe in investing in you! Our comprehensive Total Rewards Package is designed to ensure that every employee receives the same level of care and appreciation that we extend to our customers. All team members benefit from a competitive base salary and compensation plan, alongside numerous wealth-building opportunities through annual stock grants, an employee stock purchase plan, a 401(k) plan, and access to free, year-round money coaches. That’s how we show our commitment to being UNSTOPPABLE for our employees!

Job Overview

The Retail Management Associate collaborates closely with the Store Manager to lead and nurture the store team, working towards T-Mobile's goal of winning our customers' hearts and ensuring the success of our Mobile Experts.

• Customer Focus: Instill a passion for T-Mobile’s Manifesto in our Mobile Experts by providing thorough orientation and grounding. Ensure that every customer’s needs are met, fostering their confidence through a comfortable and problem-solving experience. Conduct observations of Mobile Experts' customer interactions to provide constructive feedback for training and coaching. Manage customer wait time effectively and stay current on products, services, and promotions.
• Leadership & Ownership: Set an example by staying informed about the latest products, services, and leadership best practices. Collaborate with Mobile Experts to meet or exceed monthly success metrics and ensure compliance with training requirements. Maintain the store's quality and adhere to visual merchandising standards. Assist in implementing Retail Methods & Procedures, ensuring the team is well-informed about both corporate and store communications. Aim for financial targets based on key performance indicators and seek ways to manage store expenses responsibly.

• High School Diploma or GED (Required)
• 1 year of customer service and/or sales experience in a retail setting preferred

• Strong Communication Skills (Required)
• Leadership Abilities (Required)
• Understanding of Store Operations (Required)

• Must be at least 18 years of age
• Legally authorized to work in the United States

Travel: No travel required.

DOT Regulated: Not applicable.

Target Cash Pay Range: $53,200 - $96,000, including target incentives.
Base Pay Range: $39,900 - $72,000. Actual pay may vary based on location, qualifications, and experience.

At T-Mobile, team members in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

We pride ourselves on caring for our team members by offering a robust benefits package that includes medical, dental, and vision insurance, a flexible spending account, a 401(k) plan, employee stock grants, paid time off, and up to 12 paid holidays annually. Additional benefits include paid parental leave, family support options, tuition assistance, disability coverage, and various voluntary insurance options.

We believe in nurturing your career growth! By joining T-Mobile, you are embracing a culture that encourages collaboration and fosters personal development. We celebrate your ambition to grow and propel our business and culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of age, race, ethnicity, color, religion, gender, sexual orientation, gender identity, national origin, marital status, veteran status, disability, or any other characteristic protected by law. Discrimination, harassment, or retaliation based on these factors will not be tolerated.

If you require reasonable accommodations during the application or interview processes, please inform us of your needs.