Retail Human Resources Intern

Retail Human Resources Intern

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

General Function

The Retail Human Resources Internship provides the intern the opportunity to gain a thorough understanding of basic Human Resources functions in a retail store. The program combines self-paced learning modules and immersive hands-on training in an assigned training store. The specific training location will be identified closer to the start date.

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; HR Manager

Indirectly Reports to: Talent Supervisor

Direct Reports: None

Primary Duties and Responsibilities

• Completes Retail Human Resources Activity Book within the 10 week program
• Assists with employee performance reviews, employee relations issues, scheduling, benefits, wages, etc.
• Handles and satisfies customer complaints, sends follow up letters, and thank you letters
• Learns effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another
• Assist with facilitating the hiring process and may be involved in the interviewing and placement of specified positions
• Assist with conducting orientation training new employees
• Assists with scheduling employees as needed, honors employee time off requests, and replaces employees that call in
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
• Makes an effort to learn customers' names and to address them by name whenever possible
• Assists customers by: escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
• Attends weekly staff meetings and assistant manager meetings
• Maintains strict adherence to store and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Assists in other areas of store as needed
• Performs other job-related duties and special projects as required

Education and Experience

Pursuing a degree in an applicable field

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform light work: occasionally lifting or carrying objects of no more than 20 pounds, with excessive standing and walking.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Must have the ability to do logical or scientific thinking to solve problems, several abstract and concrete variables and interpret instructions.
• Must possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.
• Ability to identify problems, develop and execute solutions
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs

Working Conditions

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast-paced work environment.

Equipment Used to Perform Job

Computer, Workday, Microsoft Word, Outlook, calculator, phone, fax, copier

Financial Responsibility

Observes payroll, accounts receivable, computer, and cash. Assists in purchasing uniforms/dress shirts and supplies.

Contacts

Has occasional contact with suppliers/vendors.

Confidentiality

Has access to confidential information including employee records.