Reservation Agent

Reservation Agent

Downright Austin, A Renaissance Hotel, is seeking a Reservations Agent to oversee third party reservation requests, guest appreciation programs, and guest service via digital applications/systems in a fast-paced and upbeat hotel environment. This role is responsible for managing daily reservation requests, recognition of guest loyalty members via appreciation programs, and delivering exceptional service standards. The ideal candidate is a strong communicator with a passion for teamwork and delivering outstanding guest experiences.

Key Responsibilities: Oversee daily reservation requests from all sources, especially third party agencies. Actively assist with guest appreciation programs. Partner with hotel leadership teams, Revenue Management, Sales, and Front Office to ensure accurate and efficient reservations processes. Create and distribute weekly performance updates of daily and future occupancy and VIP guest arrivals. Manage guest inquiries via digital applications/systems.

Qualifications: Previous experience in Front Desk and/or Reservations. Proficiency in Lightspeed and/other Marriott systems and Microsoft Office programs. Strong attention to detail. Excellent communication, problem-solving, and organizational abilities. Service mindset with a focus on guest satisfaction.

Why Join Concord? At Downright Austin and Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including: Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Extensive training and career development opportunities

We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."