Remediation Project Manager, Account Coordination

Job title : Remediation Project Manager, Account Coordination
Contract duration : 12 Months contract
Location : REMOTE
Job description:
Qualifications:

• Education and Experience Required
• Minimum 4 years Project Management experience required
• University / College degree (BA) preferred
• PMI Certification is a plus

Technical Knowledge and Skills:

• Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required
• Experience in medical device industry is preferred
• Excellent customer service skills required

Key Internal and External Relationships

• All colleagues within Company including senior management
• Contracted Field service engineers, Project Managers, and Data Entry Clerks
• Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical

• Planning and Decision Making
• Assist Senior Managers in their decisions by data preparation and analysis
• Develop proposals with solid rationale
• Supervision is available for escalated issues

Responsibilities:POSITION RESPONSIBILITIES:
•Project Management skills: as primary liaison between ICU Medical and Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
o Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
o Create, communicate, and manage detailed plans with Customer Accounts
o Manage Resource allocations for account scheduling
o Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
o Provide ongoing management of timelines and resource logistics (Change Management)
o Where appropriate, coordinate return of affected devices to a Company location
o Provide a forecast of Customer Account scheduling targets
o Document account statuses, provide Quality record
•Program support:
o Implement various business process improvement and automation initiatives
o Facilitate 3rd Party resource training
o Follow-up on KPIs associated with Resource performance to correct underperforming indicators
o Review / audit documentation, and support reconciliation of project records
o Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures
•Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact
•Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected
•Other duties as assigned by supervisor
•Work environment may be an office or home setting