Regional Coordinator

Regional Coordinator

The Regional Coordinator will support the Regional Manager and the Facility Managers, overseeing a dedicated region of the client account portfolio. The Regional Coordinator will be an excellent communicator and have exceptional follow-up skills, to support the day-to-day facility operations and maintenance, and to ensure performance against client expectations. This position is responsible for coordination within the assigned region, including, but not limited to ensuring data and reporting is accurate; creating Change Orders as needed, creating presentations and documentation for MBR, QBR and other meetings/deliverables; entering data into various software platforms and actions plans to support the regional operations; establishing customer relationships and provide client follow-up; provide training to facility managers and customer end users associated with process and best practices and tracking performance against assigned targets. The ideal candidate will efficiently coordinate with EFS facility managers, EFS central and shared services team, technicians and subcontractors, and work with client colleagues within the region.

Essential Duties and Responsibilities:

• Serve as the main point of contact for facility managers providing administrative and process support ensuring timely resolution to requests, ensuring accurate site data and administrative compliance with processes and documentation.
• Create presentations (MBR/QBR/Annual Gov. Mtg), action plans, SOPs and reporting communicating with Site Facility Managers to obtain and report accurate information. Keep Dynamics site updated with account information. Keep Site Organization Charts and other site documents updated.
• Ensure both in-house and 3rd party technicians supporting the account are achieving assigned performance targets
• Support, as needed:
• Subcontractor set-up and dispatch
• Administrative Processes, documentation and accuracy
• Training
• A/P and A/R process support
• ISN updates and vendor training/coordination/compliance with the platform
• Support Regional Manager and support staff in ensuring routine services meet contractual requirements including but not limited to repair & maintenance, landscaping, snow removal, and janitorial service
• Coordinate with Procurement Specialist for Fixed Managed Service contracts, parts and equipment needed to perform services within the region.
• Take ownership of the client SharePoint site ensuring the site is organized with current and/or updated documents.
• Communicate/escalate with appropriate parties (RM, FMs, local client, service providers, etc.) as needed.
• Review and develop necessary corrective action plans related to Customer Satisfaction reports completed by client. Ensure appropriate resolution to problems identified during facility inspections.
• Cultivate and maintain a positive working relationship with client representatives (EFS or K-C) and service providers
• Other duties as assigned

Qualifications:

Education

High School Diploma or equivalent

Business Experience

3-5 years administrative experience, previous experience in an industrial environment desirable

Licenses/Certs

Valid driver's license

Computer Skills

Extensive experience using Microsoft Office, including proficiency in Excel (formulas, pivot tables, etc.), Word, and PowerPoint. Familiarity with CMMS platforms.

Language Skills

English

Written and Oral Communication Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled