Recruiter/Caregiver Manager/Scheduler

Join Our Home Care Family

Looking for individuals to join our home care family. At ComForCare Home Care we value our employees like family. We celebrate success and have fun. Our focus is to help our clients and employees live their best lives possible.

Position Summary

Responsible for coordinating and implementing the Agency's recruitment efforts to ensure adequate, qualified field staff are available to meet the staffing needs of the Agency. Participates in the hiring process of direct care staff.

Reports To:

Operations Manager or Administrator

Qualifications

• High school graduate, college degree preferred.
• Experience in a health care setting and knowledge of medical terminology strongly preferred.
• Demonstrates strong verbal and written communication skills and ability to work well with people.
• Demonstrates organization and time management skills.
• Speaks, writes, reads, and understands English.
• Demonstrates skills in organization, problem-solving, decision-making, conflict resolution, and the ability to work independently.
• Personal computer and data entry skills.

Essential Functions/Areas of Accountability

1. Monitors staff availability and hiring needs.
2. Continually recruits qualified field staff to meet the needs of the Agency.
3. Ensures that adequate numbers of staff are available to meet current client needs as well as anticipated flow of new referrals.
4. Participates in the hiring process of direct care staff.
   1. Manages all aspects of the Agency's Applicant Tracking System (ATS) including but not limited to posting jobs, refreshing jobs, and managing candidate flow.
   2. Conducts initial phone screening and/or interviews with applicants.
   3. Utilizes various recruitment techniques such as marketing and direct mailers to capture new applicants.
5. Ensures new clients' service needs are met within established timeframes.
6. Maintains logs / records of recruitment activity and conversion rates.
7. Communicates effectively with all members of the interdisciplinary team through verbal reports, participation in staff meetings, and team conferences, as requested.
8. Maintains confidentiality in all aspects of the job.
   1. Respects the confidentiality of information in client and employee records.
   2. Shares information in accordance with Agency policy and HIPAA guidelines.
   3. Protects written confidential documents in a manner that prevents unauthorized access.
9. Maintains schedule for services requested and provided to agency clients.
   1. Assures that cases are filled within established time frames.
   2. Completes documentation (paper or automated system).
   3. Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as appropriate.
   4. Monitors overtime and mileage records of employees.
   5. Responds to emergency calls and arranges schedule accordingly.
10. Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs.
    1. Assigns Agency staff to clients as directed by the licensed professional staff, care plan and service request.
    2. Assures employees receive complete and accurate directions and information about client needs as directed by licensed professional staff, care plan and service request.
    3. Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
    4. Participates in the evaluation and performance review of field staff.
    5. Verifies time records with schedules.
    6. Follows up with employee on scheduling problems encountered by the on-call staff.
11. Participates in determining hiring needs.
    1. Minimizes substitution of employees and maximizes permanent coverage.
    2. Maintains adequate numbers of available on-call staff.
    3. Notifies Supervisor/Human Resource Department of staff needs.
    4. Meets with nursing and marketing staff to anticipate needed coverage (new clients' increased needs).
12. Maintains confidentiality in all aspects of the job.
    1. Respects the confidentiality of information in client and employee records.
    2. Shares information in accordance with Agency policy.
    3. Protects documents in a manner that prevents unauthorized access.
13. Performs job in compliance with Agency policies and procedures as well as community and professional standards.
    1. Assures compliance with applicable state, federal, CHAP, and Joint Commission standards.
    2. Attends meetings and educational programs as required.
    3. Accepts responsibility for personal and professional development.
    4. Participates in the Agency's ongoing quality improvement activities.
14. Backfill shifts as needed
15. Performs other related duties and responsibilities as deemed necessary.

Physical/Environmental Demands

The information below is intended to describe the general context/requirements for performance of this job. During a typical workday, this position requires the activities listed. It is not to be considered an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties.

Live your best life possible while helping others live theirs. Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day. At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:

• Treated with respect and dignity.
• Provided exceptional training on a regular and ongoing basis.
• Are never alone in the field - support is always available.
• Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work.