Receptionist

Receptionist

The Receptionist is responsible for overseeing front desk operations and providing seamless office support for commercial services. This role serves as the first point of contact for employees, clients, vendors, and guests, and plays a key role in ensuring a welcoming, safe, and efficient workplace experience.

Essential Job Functions:

• Warmly greet and direct all visitors, ensuring they feel welcomed.
• Deliver an elevated level of hospitality by proactively acknowledging and engaging with repeat visitors.
• Manage and maintain an organized, professional, and welcoming front desk and lobby environment.
• Provide accurate answers to frequently asked questions about facilities, meetings, and general workplace operations.
• Offer clear way-finding support, escort guests when necessary.
• Maintain an up-to-date knowledge of building and floor layouts, meeting rooms, and key personnel.
• Ensure that all individuals entering the building are properly badged and authorized.
• Issue temporary badges using the company's badging software; collect and track loaner badges.
• Partner with Security and Facilities teams to uphold building access policies and flag any security concerns.
• Assist new hires, contractors, and employees with badging processes and troubleshooting.
• Answer and route incoming calls promptly and professionally.
• Respond to inquiries with clarity and warmth, providing accurate information or redirecting to the appropriate department.
• Monitor general inboxes or communication platforms to ensure timely responses to inquiries or requests.
• Support onsite events by assisting with coordination, set-up, catering coordination, and attendee management.
• Conduct regular checks of the lobby and surrounding spaces to ensure cleanliness, order, and adherence to safety standards.
• Ensure lobby monitors are displaying relevant information.
• Collaborate with the Senior Workplace Experience Manager on hospitality programming and initiatives.
• Create a minimum of five proactive work orders weekly to maintain service excellence.
• Receive and triage incoming USPS mail to the appropriate shipping and receiving contact.
• Maintain awareness of Lost & Found policies and support tracking or return processes as needed.
• Support ad hoc administrative duties such as data entry, inventory checks, courier scheduling, and document prep.
• Strong people skills and an elevated level of professionalism and emotional intelligence.
• Excellent verbal and written communication.
• Comfort using digital tools such as visitor management systems, Microsoft Office, and workplace communication platforms.
• Meticulous with strong organizational skills and the ability to multitask effectively.
• Ability to remain calm and composed in a fast-paced, high-visibility environment.
• Prior to front desk, hospitality, or administrative experience preferred.

Physical Conditions:

• Must be able to sit, stand, or walk for extended periods of time.
• Regular use of office equipment including phones, computers, scanners, and copy machines is essential.
• Occasionally required to move between buildings or outdoor areas, sometimes in inclement weather.
• Ability to lift to twenty-five pounds for events or office setup tasks.

Aap/Eeo Statement: C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is: $21.25 - $25.00.