Receptionist

Bilingual Medical Receptionist Opportunity

Momentum Spine and Joint - Fort Worth is looking for a Bilingual Medical Receptionist to join our team! The Medical Receptionists work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing, and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.

Essential Functions:

• Demonstrates Customer Service Standards
• Greet patients as they arrive at the facility and provide them with appropriate information
• Assist patients to complete all necessary forms and documentation
• Ensure completeness and accuracy of patients forms and logs all demographics in EMR system
• Update patients information into database
• Move patients through appointments as scheduled
• Keep patient appointments on schedule by notifying provider of patients arrival
• Respond and comply to requests for information including sending faxes and e-mails
• Answer telephone and deal with inquiries
• Transfer calls as required
• Direct calls and messages to appropriate medical office staff
• Maintains patient accounts by obtaining recording and updating personal and financial information into e-clinical
• Obtains revenue by recording and updating financial information recording and collecting patient charges
• Call patients and remind them of their appointments
• Keeps patients familys informed of patient status
• Schedule and reschedule patients appointments
• Update appointment calendars
• Creates and labels appropriate charts for patients
• Manage filing and record keeping activities
• Report statistics as required
• Coordinates mail flow in and out of office
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained neat and clean including the magazines
• Uses downtime efficiently aware of team members workload and constantly offers assistance and responds positively to requests for assistance from other team members
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
• Adheres to the company standards of business conduct
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing managing files and records and other office procedures and terminology
• Knowledge of computer and relevant software applications

Starting rate: $15.00/hour

Education and Experience:

• High School diploma or GED
• One (1) year of experience with customer service
• Bilingual fluent in English and Spanish

Offered Benefits:

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• Paid Time Off (PTO) + Holidays

Compensation to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.

Why Work With Us?

Cutting-Edge Facility

• Equipped with the latest technology for outpatient spine and joint procedures.
• Comfortable, state-of-the-art clinical environment designed for both patient and staff satisfaction.

Innovative Care Model

• Focus on minimally invasive techniques that improve patient outcomes and recovery times.
• Multidisciplinary approach to treatment, working alongside top physicians and specialists.

Supportive Culture

• Collaborative, team-driven environment where every role contributes to patient success.
• Leadership that values input, invests in staff, and fosters career development.
• Strong commitment to patient care and safety, reflected in excellent satisfaction scores.