Receptionist AdminOrlando, FL

Receptionist

At AdventHealth Orlando, what started as a converted farmhouse in rural Central Florida has become Central Florida's major tertiary health care facility. Patients come from the Southeast, the Caribbean and even as far as South America for our proven expertise and compassionate health care.

With a variety of Orlando hospital jobs, we invite you to start or elevate your career with a new job at AdventHealth Orlando. We constantly seek out Orlando nurses, medical assistants, nurse assistants, patient care and health administration professionals who share our passion for whole-person health care. Learn more about our open positions and apply to become an invaluable part of our team.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Location: 601 East Rollins Street, Orlando, 32803

Schedule: Monday, Friday, and Sunday 1:00pm - 9:30pm

The role you'll contribute:

Under general supervision, the Administrative Receptionist (known as the Adventure Guide Captain at Childrens Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the Advent Health Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

Provides a consistently high level of service and satisfaction to patients and guests focusing on the AH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.

Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.

Promotes a caring work environment courteous, thoughtful and supportive of co-workers in a strong teamwork environment.

Uses computer skills to assists guests, patients, and healthcare team with appropriate information.

Participates in departmental performance improvement initiatives.

Maintains up-to-date and thorough knowledge of the Main Hospital, Childrens Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and AHCI, and associated phone numbers.

Follows all AH Policies and Procedures and utilizes all communication tools, e-mail, Energizers, etc. to remain informed.

Performs other specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and Patient Experience.

6072 Has frequent contact with children, ages 0-17, who are either patients or family members at Advent Health for Children; interacts in an age appropriate manner with the children to help them feel at ease in a hospital environment.

Minimum qualifications:

Ability to understand guests' needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer

Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests' needs

Basic computer, typing, and fax machine knowledge

Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians

Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community

Prior customer service experience

Preferred qualifications:

Fully bilingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean

Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional

Dependable, self-motivated and adaptable to varying work environments

Formal education in social sciences and/or healthcare

Customer service management experience

High school diploma/GED or equivalent education

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Administrative

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 25039060

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.