Radiology Scheduler and Front Desk Coordinator

Join the Team at Crystal Run Healthcare! As part of the Optum family, we are committed to advancing patient care through coordinated care and technology-driven practices. We provide a dynamic work environment and offer ample career advancement opportunities. Be a part of our mission of Caring. Connecting. Growing together.

About the Role: We are seeking a friendly, detail-oriented Radiology Scheduler and Front Desk Coordinator to join our team. In this role, you will be responsible for adhering to set processes and protocols while delivering excellent customer service and supporting our care team. Your contributions will help us meet our clinical and service goals.

Schedule: Monday through Friday, 37.5-hour work week, to be determined between 8:00 am and 4:00 pm, with rotating Saturdays as needed from 8:00 am to 3:00 pm.

Location: 95 Crystal Run Road, Suite 403, Fourth Floor, Middletown, NY 10941

Key Responsibilities:

• Collect and verify accurate patient information, including name, address, and insurance details.
• Conduct insurance verifications on the date of service.
• Schedule radiology procedures efficiently and organized.
• Maintain knowledge of medical terminology and radiology procedures.
• Manage work queues effectively to complete pending actions like referrals and appointment scheduling.
• Handle filing, faxing, and maintaining medical records.
• Confirm and schedule patient appointments.
• Check patients in and out seamlessly.
• Answer incoming and outgoing calls courteously and promptly.
• Execute referral documentation in a timely manner.
• Provide follow-up services for patients regarding specialist and lab appointments.
• Comply with Optum Employee Policies.
• Collaborate with colleagues to achieve team goals.
• Stay informed about current medical requirements and ensure patient confidentiality as per HIPAA and OSHA regulations.
• Thrive in a fast-paced environment.
• Support care coordination in conjunction with the multidisciplinary team.
• Ensure continuity of care through scheduling and tracking systems.
• Communicate effectively with patients, family, and team members.
• Adhere to administrative policies to ensure quality care.
• Demonstrate precision in document scanning and management.
• Crosstrain and provide assistance in other locations when required.
• Perform additional duties as needed.

Why Consider a Career with UnitedHealth Group? We offer competitive pay, a comprehensive benefits package, and recognition programs designed to reward your performance. Some of our offerings include:

• Paid Time Off plus 8 Paid Holidays.
• Medical Plan options alongside a Health Spending Account or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education Reimbursement and Employee Discounts.
• Employee Assistance Program and Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, etc.).

Required Qualifications:

• High School Diploma/GED or higher.
• 1+ years of customer service or healthcare-related experience.
• Intermediate computer proficiency, with skills in Microsoft Outlook, Excel, and Word.
• Flexibility to travel to other offices for coverage when necessary.
• Ability to maintain efficiency in work tasks.

Preferred Qualifications:

• 1+ years of experience in a medical front office, including scheduling and insurance verification.
• Familiarity with electronic health records, particularly EPIC.
• Understanding of radiology practices and medical terminology.
• Experience with scheduling software.

Soft Skills:

• Ability to work independently while exercising good judgment.
• Strong teamwork with healthcare providers.
• Excellent organizational and time management skills.
• Effective multi-tasking and prioritizing under pressure.

Compensation for this role ranges from $16.00 to $27.69 per hour based on various factors such as local labor markets and individual experience. We ensure compliance with all minimum wage laws.

At UnitedHealth Group, our mission is to improve the health of individuals and communities. We stand firm in our commitment to equity and reducing barriers to quality health care for all.

We are an Equal Employment Opportunity employer and firmly believe in diversity across our workforce. All qualified applicants will be considered for employment regardless of race, religion, age, gender, disability, or any other characteristic protected by law.

This is a drug-free workplace, and candidates must pass a drug test before employment.