Radiology Front Desk Scheduler

Join Our Team at Optum! Be a part of a dedicated healthcare organization that is making a difference in the lives of individuals across New York, New Jersey, and Connecticut. At Optum Radiology, we are seeking a proactive, patient-focused, and detail-oriented Radiology Front Desk Scheduler to enhance our team. You will play a crucial role in ensuring that our patients receive exceptional customer service while navigating their care journey.

Location: 34 South Bedford Road, First Floor, Mount Kisco, NY 10549

Key Responsibilities:

• Collect and accurately update patient information, including personal and insurance details.
• Verify insurance on the day of service to ensure smooth processing.
• Schedule radiology procedures efficiently to meet the demands of the care team.
• Understand medical terminology and standards related to radiology procedures.
• Manage filing, faxing, and maintenance of medical records with precision.
• Attend to patient check-in and check-out promptly.
• Maintain workflow by managing tasks like referrals and appointment scheduling.
• Answer phone calls in a courteous and timely manner.
• Handle referral documentation and follow-up services for patients, such as scheduling specialist appointments.
• Uphold standards of patient confidentiality and comply with HIPAA and OSHA requirements at all times.
• Participate in training and engage with multidisciplinary teams to coordinate patient care.
• Assist with the scanning and monitoring of documents, ensuring accuracy in documentation.
• Cross-train at different locations as needed and perform other related duties.

Why Work with Us? Discover competitive pay, comprehensive benefits, and a supportive management team dedicated to your success. Enjoy benefits such as paid time off, medical/dental/vision plans, 401(k) savings, education reimbursement, and much more.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ year of customer service or healthcare-related experience.
• Intermediate computer proficiency, including Microsoft Outlook, Excel, and Word.
• Willingness to travel to other offices as necessary.
• Organizational skills to maintain efficiency in a busy environment.

Preferred Qualifications:

• 1+ year experience in a medical office setting, performing scheduling and patient management tasks.
• Familiarity with electronic health records, particularly EPIC.
• Knowledge of radiology procedures and medical terminology.

Essential Soft Skills:

• Ability to work independently with sound judgment and accountability.
• Strong interpersonal skills to collaborate effectively with healthcare providers.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Ability to thrive in a fast-paced environment while maintaining clear communication.

At UnitedHealth Group, we are dedicated to fostering an inclusive workplace where everyone can thrive and receive equitable care. We are an Equal Employment Opportunity employer and invite diverse candidates to apply.

Please note that all candidates must pass a drug test before employment.