Quality Management Consultant I (QM Tools, Process and Reporting)

Quality Management Program Consultant

Responsible for conducting change execution quality review processes. Consult with change execution stakeholders to assure quality, Change Execution Governance (CEG) compliance, risk mitigation and drive best practices within assigned Business Unit(s)/area.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Within assigned area, perform less complex quality management reviews and document findings and recommendations using independent judgment. Ensure responses are provided back to Change Execution teams and/or Change Execution Governance process owners for remediation.
• Perform Peer Reviews to ensure consistency and quality within Quality Management Program review practices.
• Analyze review results to identify process gaps, opportunities that mitigate inherent risks, including education and training for change execution practitioners.
• Escalate material risks/issues, process enhancement and training opportunities to change execution leaders and process owners.
• Identify ongoing improvements to Quality Management Program processes and guidelines for conducting reviews, issue identification, and reporting. Support the development and maintenance of internal QC/QA manuals.
• Perform Change Execution Governance and quality management process and systems testing for new releases and enhancements.
• Monitors reporting in support of Quality Management Program processes.
• Participates, with limited direction, in key projects and/or business-driven events, including planning and execution activities associated with change execution research and process improvement programs.
• Assist in the training process for newly hired Quality Management Program teammates.

Required Qualifications

• Bachelor's degree in business-related field, or equivalent education and related training.
• Ability to analyze information and convert related activities into a comprehensive work plan.
• Ability to communicate and make recommendations to management.
• Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions.
• Ability to multi-task and drive multiple projects.
• Ability to work independently in a fast-paced environment with changing priorities.
• Demonstrated ability to deal with confidential information.
• Demonstrated problem-solving, time management and priority setting skills.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, especially Microsoft Excel.
• Excellent verbal, written, and interpersonal skills and the ability to communicate and interact with all levels of management.
• Five or more years of experience in Change Execution compliance, audit, risk management, financial services or quality assurance programs.

Preferred Qualifications

• Certified Internal Auditor (CIA), Project Management Professional (PMP), SAFe Scrum Master (SSM) or equivalent agile certification

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.