Quality and Records Manager

Quality And Records Manager

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of Quality And Records Manager, we'll count on you to:

• Work with the Area Manager and other Area leadership to advance and promote HDR's culture of quality across Operations, Professional Services, and Marketing.
• Serve as the local leadership representative for quality and support the implementation of the QMS. Continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office.
• Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested.
• Work with Business Group Managers and Business Class Leaders to identify and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices, and lessons learned.
• Work with Business Group Managers regarding workload balancing, focusing on ensuring qualified staffing of project teams.
• Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
• Monitor project QC review activities including assignment of experienced and qualified reviewers.
• Participate in project reviews and support project teams with management of Quality Processes.
• Lead implementation of quality, standards, and best practices related to the Quality Program.
• Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience.
• Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office.
• Communicate QMS and ILG updates and Quality Office and ILG directives to the area leadership and staff as appropriate.
• Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.).
• Develop and maintain a comprehensive new employees on-boarding program to provide awareness of the HDR QMS and its role in our organization.
• Respond to staff questions or issues related to policies and procedures related to the organization's QMS.
• Identify local opportunities for training and support through monitoring loss trends due to quality related issues.

Preferred Qualifications:

• Strong commitment to enhancing quality culture among local leadership and staff.
• Strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively.
• Be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble.
• High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes.
• Embrace the HDR brand promise and values.
• Represents HDR's commitment to fulfil project responsibilities and obligations to client and internal management stakeholders. Must provide professional and ethical direction for the company and staff.

Required Qualifications:

• Professional Degree required or equivalent years of experience.
• A minimum of 6 years industry experience with a minimum of 3 years in related quality fields.
• Applicable quality certification (or ability to obtain)
• A firm understanding of QMS fundamentals.
• Proven skills in the areas of staff communication and engagement.
• Strong verbal and written communication with investigative interview experience.
• Strong familiarity with MS Excel, Word, Adobe PDF and PowerPoint.

What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Primary Location: United States-Alaska-Anchorage

Industry: Administrative

Schedule: Full-time

Employee Status: Regular

BusinessClass: Marketing and Admin