Psychiatry - Program Coordinator, Sr - Child Division - NC-PAL

Psychiatry - Program Coordinator, Sr - Child Division - NC-PAL

The Senior Program Coordinator will support implementation of the North Carolina - Psychiatry Access Line (NC-PAL) programs by planning, coordinating and administering program activities. The Senior Program Coordinator will work under guidance from the NC-PAL Administrative Lead(s) and Directors to align with overall vision and goals for the program and collaborate with Program Coordinator team members to support consistency in program implementation.

Duties will vary based on area of expertise, but will be based upon the following position outline and include other duties as assigned:

Program Administration and Communications

• Support development and utilization of program management tools.
• Coordinate staff, committee, department, and other administrative meetings
• Budget for and coordinate public events and other related programs, including:
• Statewide stakeholder meetings
• Local, state and national opportunities to promote program awareness, sustainability and expansion
• Develop and draft materials to communicate program goals and achievements to stakeholders and funders
• Maintain liaison with programs, offices and departments at Duke to coordinate program activities
• Coordinate public relations activities (ex. newsletters, website design, promotional materials, presentations, publications, press releases, ads and fliers)
• Develop plans and schedules for release of publicity materials
• Prepare financial and budgetary documentation (ex. timecards, procurement, charges, etc.)
• Draft written reports for funders

Program Development

• Develop and coordinate new ideas and concepts for program themes, materials and resources to supplement, expand or replace existing program components.
• Provide program coordination leadership for specified activities to achieve program goals (ex. Family Partner intervention)
• Develop and implement procedures, processes, services and systems
• Train team in proper methods and procedures and ensure correctness of work
• Disseminate and encourage staff education opportunities
• Work with NC-PAL Administrative Leads and Directors to discuss and implement distribution of work amongst team members and workstreams

Program Monitoring and Evaluation

• Pull and clean routine data collected from NC-PAL programs
• Coordinate with the Administrative Lead(s), Directors, and Data & Reporting Team to:
• Monitor and evaluate program effectiveness using qualitative and quantitative research techniques
• Investigate trends, and recommend and implement modifications to improve program effectiveness and reach
• Prepare data summaries
• Prepare and present program data for dissemination via academic papers, posters, conferences; participate in data analysis and writing

Professional Development

• Participate in continuous quality improvement efforts and other professional development efforts identified in conjunction with supervisor(s).

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training

Work requires analytical, communications, and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills

Ability to provide guidance and direction to subordinates, including setting standards and monitoring performance.

Skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.

Skills evaluating program performance, summarizing findings, communicating results, and forming an action plan.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.