JobsUSAProject Manager - Restaurant Operations Services
Company : Wendy's
Location : Dublin, OH, 43017
Posted Date : 15 September 2025
Job Type : Other
Category : Project Management
Occupation : Project Manager
Job Details
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!
The Project Manager is responsible for discovery, testing, evaluating, implementing, integrating and managing menu and non-menu initiatives into the Wendy's system.
They will lead cross-functional RSC and field operations team members in developing, communicating, monitoring and executing tactical plans for successful implementation of new products, systems, tools, processes and procedures into the restaurants. They also drive proactive improvements in employee and customer experiences that positively impact restaurant margins through an innovative mindset.
This role reports directly to a Director in Restaurant Operations Services and is a development role that could serve as bench for other expanded roles in field operations or other functions. This person must be located in Dublin, OH or willing to relocate.
Responsibilities
- Manages and supports multiple projects through all phases, starting with discovery/innovation concept, and all the way through implementation/evaluation. Maintains product ownership as assigned post implementation. Leads and/or supports cross-functional RSC team members to ensure successful testing, implementation and integration of new operating systems, processes, and tools into the system.
- Leads assessments, market visits, hands-on training sessions, and operational roundtable discussions to ensure operational procedures are effective, efficient, and clearly defined for testing and/or national implementation.
- Develops and maintains quality deliverables, including detailed project plans, status reports, and steering committee updates. Supports implementation planning and communication strategies with both corporate and field stakeholders. Responsibilities include developing training materials, operating guides and hot sheets in partnership with cross-functional partners. This should also include a plan and strategy to drive system adoption.
- Completes all calendar management activities and executes all required weekly/monthly communication, while supervising and facilitating the development and execution of system conference calls and webinar meetings. Provides timely and appropriate updates to departmental leadership regarding project tasks, issues, milestones, and overall timing.
- Provides ongoing support to the franchise community, company field leadership and field operations on inquiries and opportunities for existing or new project processes and procedures.
- Bachelors Degree (Business, restaurant/hospitality management, or a related field) is preferred.
- Project management experience & proficiency in leading cross-functional teams through all phases of a project.
- 5+ years of restaurant operations experience including multi-level restaurant supervision.
- Strong business acumen, business maturity, organizing & planning, influence, visioning, constructive conflict skills, and experience with talent development.
- Proven track record of analytical skills and problem solving that drives innovative solutions to complex situations through collaboration with a variety of cross functional stakeholders.
- Natural capacity to quickly establish and build effective relationships across the organization.
- Established influencing, consulting, and communication skills; has the ability to influence, engage and motivate people.
*NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws."
Education: High School Diploma/GED
Travel: 20%
Pay Range: $99,000 - $173,000 Annually
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