Program Manager-Transportation Solutions

Program Manager-Transportation Solutions

Location: Ohio. This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule: This position will work a first shift from 8:00 am- 5:00 pm EST Monday thru Friday.

The Program Manager of Transportation Solutions is responsible for developing, implementing, and ongoing management of a transportation strategy for Elevance Health BCBS most vulnerable membership. This includes developing an approach to assist individuals in securing accessible/affordable transportation through Federal and local programs; working to identify and establish relationships with transportation service providers, local transportation systems and partners and advocacy groups; developing policies, processes and workflows; coordinating with members, internal, external partners and team members on day-to-day program operations; and coordinating program status and evaluation efforts. The Program Manager will support business strategies through an integrated portfolio of internal and external client-facing projects or initiatives and may have responsibility for contributing to the development of larger enterprise/regional external client facing programs.

Primary duties may include, but are not limited to:

• Administers the implementation and compliance of ongoing external client facing programs.
• Manages and coordinates the development, approval, implementation, and compliance of programs specific to Transportation, to ensure members have access and support to address employment and workforce development needs, non-emergency medical transportation and other identified special transportation needs.
• Develops and manages program budget.
• Ensures program meets its stated objectives.
• Oversee all Non-Emergency Medical Transportation services.
• Provides transportation development subject matter expertise in response to day-to-day external client-facing business issues, and support internally to Anthem plan staff on best practices in transportation.
• Represents the health plan at Workforce and transportation partner meetings, leveraging industry trends, ensuring that Anthem is relevant, and connected to all regional and local transportation partners.
• Manages external client facing relationships and partners with corporate and regional business areas.
• Coordinate training related to external client facing program.
• Execute MOUs and Develop program success measures and performs ongoing assessments of program success that demonstrate consistent ROI and population health (SDOH) outcomes related to transportation.
• Monitor vendors and contractors for adherence to deliverables and budget expectations.
• Identify innovations and develop partnerships to address local and system transportation needs.
• Research applicable subject matter practices and remains aware of industry trends.
• Develops program success measures and performs periodic assessments of external client-facing program success.
• Works collaboratively to creatively develop solutions to meet member transportation needs.
• Complies complex data and is able to prepare and deliver presentations.
• Performs executive presentations and completes timely regulatory reports.
• Monitors vendor compliance with Key Performance Indicators.

Minimum Requirements:

• Requires a BA/BS and minimum of 5 years external client facing experience in program/project management; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Graduate degree preferred.
• Project management certification preferred.
• Demonstrated leadership in local and regional transportation/workforce system with a deep understanding of population and service delivery systems focused on building opportunities and addressing gaps is strongly preferred.
• Familiar with local partners, as well as emerging opportunities preferred.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: BSP > Program/Project