Program Manager, PMO

Program Manager Opportunity

The Amazon Fresh team is looking for a high caliber Program Manager to join the Project Management Office branch of the team! PMO is a centralized source of all new projects that are being proposed, vetted, and approved for an individual site or network roll-out across multiple grocery FCs. Our goal is to provide a high level of visibility to our stakeholders, partners, and leaders across the organization while protecting leadership bandwidth. The PMO process supports project owners in launching their projects strategically to achieve their goals, timelines, and financial impacts while maintaining within their budget. We are dedicated to providing unified channels and mechanisms for partner teams to drive and manage changes without bureaucracy, where relevant stakeholders are informed at the right time to reduce communication churn and leaders can execute change quickly and easily.

The Program Manager will be responsible for intaking cross-functional projects with significant impact to grocery operations. A significant portion of this role is spent improving the customer experience in proposing new projects, having them approved, and tracking project progress from initiation to completion. This role will also validate the business and financial impact of each project. Additional responsibilities will include automating project updates and communicating critically, when needed.

Key job responsibilities:

• Manage new and existing programs/projects, working with multiple stakeholders
• Work directly with internal customers, leadership, and partner teams to craft, vet, and deliver scalable solutions
• Partner with other program managers to secure resources, scope efforts, set project priorities and milestones, and drive delivery
• Own PMO communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
• Improve the design and development of strategic processes such as project submission, vetting, approval, and live tracking
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
• Improve current tools (such as Smartsheet) to create dashboards, automation triggers, and resources to support a fast pace execution and tracking