Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

The candidate will support the governance and oversight of critical Global Technology program execution and issues resolution that have significant impact on how the company does business, provides a product or service, or executes a function. A key requirement is to have the intellectual stamina for delivery of regulatory and executive material and ensure delivery of the results aligned to our multi-year delivery efforts for program strategy, simplification and new risk management capabilities. Strong business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Build positive give and take relationships with stakeholders and uses the right questions and tools to uncover root causes to challenges, identifies opportunities, and make recommendations.

Ideal candidate will possess knowledge and experience with GT Issues and Risk Management.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Required Qualification:

• 10+ Years of Project/Program Management Experience
• Agile experience
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• Self-starter with ability to work independently as well as leading or participating in a cross-functional team environment
• Hands on ability leading projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Demonstrated ability to manage and prioritize multiple projects in a fast-paced environment
• Able to lead cross-functional teams in the execution of program objectives
• Cultivates a positive team culture and ensures broader collaboration across the enterprise
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• High level of integrity and professionalism in dealing with sensitive audit and regulatory matters
• Practical knowledge of Backup and Resiliency technical capabilities and policies
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Proven presentation skills (written and oral): ability to present key messages, recommendations and information in a clear, concise and insightful way and synthesize information key to relevant points to Senior Executives across the Enterprise
• Proven executive presence, horizontal and strategic thinker with the ability to influence effectively at all levels within the organization
• Demonstrates a good sense of judgment, knows when to escalate and how to manage expectations
• Considers a diverse set of data points and inputs and is decisive in solutioning

Desired Qualification:

• Global Technology experience
• Business & Risk Management experience
• Regulatory experience
• Audit experience
• Working knowledge of bank policies, programs and procedures
• Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and strategy initiatives

Skills:

• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Design
• Process Performance Management
• Oral Communications

Shift:
1st shift (United States of America)

Hours Per Week:
40