Professional Services Product Owner

We are seeking an experienced and strategic Professional Services Portfolio Manager to lead the development of our comprehensive payroll service offering.

This role is critical in evaluating our current portfolio, identifying gaps, and designing a comprehensive, competitive payroll service that is aligned with broader business objectives and client needs.

The successful candidate will own the full commercialization lifecycle—from design through operational execution, enablement, and go-to-market deployment.

WHAT YOU’LL DO: Key Responsibilities:

Strategic Service Development:

• Evaluate current payroll service offerings to identify strengths, weaknesses, gaps, and market opportunities.

• Conduct competitive analysis and benchmarking to understand evolving customer expectations and market standards.

• Develop a compelling, future-ready payroll service offering that aligns with internal capabilities and cross-business objectives.

Commercialization & Program Leadership:

• Lead the end-to-end commercialization of the new service development and deployment, including:

• Gap analysis against current services and market expectations.

• Development of roadmap, financial and staffing models, and ROI analysis.

• Service definitions (features, functions, value proposition, SLAs, pricing models).

• Creation of RACI charts to clarify roles and responsibilities.

• Delivery model, identifying delivery plan, location strategy and potential partnerships

• Establish a service development roadmap with clear priorities and timelines.

Cross-Functional Collaboration:

• Work closely with service operations, enterprise learning, sales, marketing, product, finance, and delivery teams to ensure alignment and execution readiness.

• Collaborate with service operations to:

• Identify and assess potential strategic partnerships with third-party providers or business units to enhance service offerings.

• Evaluate geographic locations for service deployment or expansion to optimize customer reach and operational efficiency.

• Define the skills and talent profiles required to support new services and influence hiring or training strategies.

• Coordinate with HR and service delivery to establish the appropriate staffing model and training requirements.

• Partner with marketing on the creation of internal and external collateral, messaging, and launch plans.

New Service Enablement & Partnerships:

• Assess and build potential partnerships or vendor relationships to support new service offerings.

• Contribute to site strategy and workforce planning to ensure proper alignment between service goals and operational capabilities.

• Influence workforce design through skills mapping and talent strategy discussions with relevant stakeholders.

Operationalization & Enablement:

• Lead enablement efforts for sales and service teams, including development of training materials and delivery sessions.

• Define key operational metrics and KPIs to measure success and ensure service performance.

• Monitor service performance post-launch and drive continuous improvement based on feedback and outcomes.

TO SUCCEED IN THIS ROLE: Required Qualifications:

• 5–8+ years of experience in product ownership, service design, or product management.

• Proven experience launching and scaling service-based offerings in a competitive market.

• Strong background in service design and operational readiness.

• Demonstrated success collaborating across business functions and building strategic partnerships.

• Excellent project management and organizational skills.

• Strong analytical and communication skills.

BONUS POINTS FOR THESE: Preferred Qualifications

• 5–8+ years of experience in product ownership, service design, or product management—ideally within payroll, HR services, SaaS, or B2B services.

• Bachelor’s degree in Business, HR, Finance, or related field (Master’s preferred).

• Experience in the payroll or HCM (Human Capital Management) industry.

• Familiarity with agile service/product development methodologies.

• Understanding of go-to-market strategies and service marketing principles.

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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .

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