Production Support Engineer

Production Support Engineer

Apex Systems, a World-Class Technology Solutions Provider, is seeking a Production Support Engineer on behalf of one of our largest financial industry clients.

Location: Charlotte, NC / Plano, TX

Duration: 12 months+

Pay Rate Range: $41-$46/hr.

Position Summary:

• Serve as hands on Subject Matter Expert and support issues resolution (Priority 1, 2, 3).
• Assess and suggest process improvements, enhancements, and performance improvements.
• Maintain documentation of the issues and knowledge of business processes.
• Application Release and Deployment Support.
• Provide support after office hours, weekends and on call support when business needs.
• Production Ticket/Issue Triage support.
• Identify root cause in the code, perform break-fix activities in the code and/or DB.
• Create adhoc data reports as needed by Line of Business.

Experience:

• 5+ years of developing/supporting Mainframe/ETL based applications.
• 5+ Years of developing/supporting batch using Job Control Language (JCL) and COBOL programs.
• 5+ Years of experience with tools such as CA7, NDM/FTP, File Manager.
• 5+ Years of experience with Databases such as DB2, Oracle.
• 2+ Years of experience with Datastage/ETL, Unix, Autosys.
• 2+ Years of experience with Monitoring tools such as Splunk, Dynatrace.
• Good communication skills, both written and oral are required as the individual must interface with application developers, support teams and management.
• Experience with consumer banking or Deposits applications.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.