Production Support Engineer IV

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Deliver highly complex solutions with significant system linkages, dependencies, associated risk. Lead and perform development efforts such

as analysis, design, coding/creating, and testing.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

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   Participate in testing, implementation, maintenance, and escalated support of Truist's most complex solutions.

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   Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to

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the area, project, or system to configure or generate a solution.

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   Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations.

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   Write and run unit tests.

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   Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and

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form of desired results.

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1. Interpret internal/external business challenges and recommends best practices. 7. Use sophisticated analytical thought to exercise
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judgment and identify innovative solutions.

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   Mentor less experienced teammates to build technical expertise.

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   Does not have management responsibilities. This position serves as the technical expert on the team and is often the strongest engineer,

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answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management. Therefore, in the

technical industry and many companies, this position is often aligned at the same level as an entry level manager. This creates a career

path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay.

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1. In an Agile environment: Act as an Agile champion. Responsible for delivering high quality working software and automating
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manual/reusable tasks working directly, and consulting with, the business from the beginning of the design work. Leverage continuous

engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories.

Responsible for development and developing unit testing, and supporting integration and functional testing. Responsible for providing

warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria

established by the Product Owner.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

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   Bachelor's degree and eight to twelve years of experience as a developer or equivalent education and related training or experience

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   Deep specialized and/or broad functional knowledge

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   Sound understanding of business and organizational strategies and processes 4. Ability to interpret internal and external business

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challenges and recommend best practices

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   Ability to lead complex projects

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   Sophisticated analytical skills and the ability to solve complex technical and business problems

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   Ability to influence others at senior levels to adopt a new perspective

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Preferred Qualifications:

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   Master's degree and ten years of experience or an equivalent combination of education and work experience

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   Banking or financial services experience

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   Deep knowledge and experience with two or more of the following: Solid foundation in data structures, algorithms, and software design

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with strong analytical and debugging skills

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   Professional experience building apps or services from the ground up and scaling at an enterprise level

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   Experience with Open Source tools and frameworks

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   Strong understanding of SOA methodologies and service architectures

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   Experience using web servers, application containers, caching technologies

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   Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)

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   Experience with messaging systems (i.e., MQ and JMS)

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   Experience with build tools, such as Git, Maven, and Jenkins

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OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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