Procurement Operations Lead

Procurement Operations Lead

The Procurement Operations Lead is a key role within the Procurement Operations team responsible for execution of contract compliance, procure-to-pay and expiring contracts processes, and Truist's No-PO, No-Pay policy. This includes service request onboarding, third party contract compliance activities, and term file creation for invoicing. Additionally, this role will oversee a comprehensive Quality Assurance process to ensure that a pristine Supplier Book of Record is managed and maintained resulting in accurate reporting across Truist third party contractual agreements. The Procurement Operations Lead will assist with managing a team consisting of onshore teammates as well as an offshore BPO function. Here, he/she is responsible for risk management, performance oversight, and ongoing monitoring activities as prescribed by the third-party risk management program. Strong presentation and critical thinking skills.

Essential Duties and Responsibilities:

1. Responsible for management and oversight of the third-party onboarding process to ensure that service requests for third-party products and services are clearly defined, align with risk management requirements, and are processed in a timely and accurate manner.

2. Drive management and execution of the contract quality assurance process to maintain a pristine and compliant Supplier Book of Record.

3. Lead term file creation activities to ensure alignment with the enterprise No-PO, No-Pay policy and to guarantee that only contractually obligated third party payments are processed in accordance with negotiated terms.

4. Drive the execution of the expiring contracts process, including tracking, documentation, and coordination with stakeholders to ensure timely renewals, terminations and renegotiations.

5. Manage or coordinate with offshore BPO team, providing oversight for day-to-day operations, monitoring performance metrics, and ensuring adherence to compliance, risk management and reporting expectations.

6. Collaborate with internal Finance stakeholders to understand third-party spend reporting needs, and ensure accurate, timely and consistent financial data is delivered to support compliance and business decisions.

7. Partner with internal teams including Sourcing, Contracts Management, Legal, Accounts Payable, and Spend Management and Analytics teams to configure procurement technologies that support reporting, contract enforcement, and governance.

8. Lead the implementation of business process changes by working cross-functionality to gather business requirements, assess operational and technical impacts, and ensure successful delivery.

9. Lead the development and enforcement of process documentation and internal policies to support consistency, audit readiness, and compliance with procurement standards.

10. Liaise with Internal Audit or other risk stakeholders as required to support assessments, control testing and remediation activities.

Qualifications:

Required Qualifications:

1. Bachelor's degree in business, Economics, Finance, Accounting or Technology (or an equivalent combination of education and work experience)

2. 5 to 7 years of work experience with procurement operations, EFP, eProcurement, contract management, risk management and technologies

3. Good teamwork skills to work with other departments to plan and execute enhancement, upgrade and on-going deployment of the above technologies

4. Strong facilitation skills to communicate and collaborate with stakeholders across Truist to implement purchase-to-pay technologies

5. Experience with process, quality control and workflow management and design preferred

6. Knowledge of legal contract terminology and conditions

7. Strong verbal and written communication skills

8. Ability to multi-task and problem solve

9. Strong relationship management skills, with focus on delivering exceptional customer service.

10. Ability to prioritize, manage and execute multiple priorities concurrently; ability to manage cross-functional work efforts to drive to a successful conclusion; ability to work independently and pragmatically problem solve.

11. Detail and deadline oriented; highly organized self-starter with excellent follow-up skills.

12. Demonstrated ability to work independently, effectively manage time, delegate and problem-solve.

13. Ability to effectively communicate, written and verbally, to business partners and Senior Leadership.

14. Knowledge of key Procurement, Accounts Payable, and Third-Party Risk Management systems, including (but not limited to) SAP Ariba, SAP Accounts Payable, and RSA Archer.

Preferred Qualifications:

1. Understanding of leading P2P technology practices and trends

2. Experience with ERP and P2P systems

3. Proficiency in Microsoft suite

4. Previous experience in financial service industry

5. Knowledge of risk management and other industry-related requirements

6. Experience acting in a consultative role

4 days in office/1 day remote