Process Automation Engineer (Xceptor) - Vice President

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

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Responsibilities:

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  Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap

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  Ensure that all integration of functions meet business goals

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  Define necessary system enhancements to deploy new products and process enhancements

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  Analyze business processes to identify opportunities for automation and design technical specifications for RPA solutions within Xceptor.

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  Develop and configure automation workflows and Xceptor components to automate tasks and processes.

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  Work towards subject matter expertise on Xceptor' s configuration capabilities within a limited and pre-set time frame.

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  Be responsible for all phases of the development process and analysis, design, construction, testing, and implementation as well as provide user and operational support as required.

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  Deploy RPA solutions, provide ongoing operational and user support, and troubleshoot issues as they arise.

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  Implement and oversee QA processes to guarantee the high performance, reliability, and quality of automated solutions.

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  Recommend product customization for system integration

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  Identify problem causality, business impact and root causes

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  Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services

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  Advise or mentor junior team members

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  Impact the engineering function by influencing decisions through advice, counsel or facilitating services

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  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

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Qualifications:

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  6+ years of relevant experience in an Engineering role

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  Minimum 3+ years Automation process exposure experience a must

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  1-3+ years of hands-on experience in process automation using Xceptor

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  Experience with CI/CD tools (e.g., Jenkins)

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  Experience with Xceptor 4.13 or higher, including expertise in Input/Output formats, Enrichment, Data Sets, Workflow, Match Rules, Message Hub, IIS, etc.

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  Experience in systems analysis and programming of software applications.

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  Experience in managing and implementing successful projects.

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  Working knowledge of consulting/project management techniques/methods

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  Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

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  Consistently demonstrates clear and concise written and verbal communication.

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  Comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify best practices.

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  Demonstrated analytic/diagnostic skills.

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  Ability to work in a matrix environment and partner with virtual teams.

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  Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.

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  Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements.

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Education:

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  Bachelor’s degree/University degree or equivalent experience

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  Master’s degree preferred

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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Applications Development

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Oct 20, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View Citi’s EEO Policy Statement ( and the Know Your Rights ( poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.