Principal, Technology Operations

Voice Of The Experience (Vox) Team Leader

Want to shape how leaders across the enterprise understand and act on behalf of customer and associate experiences? Within the Voice Of The Experience (VOX) team, we harness data, insights, and storytelling to influence decisions at the highest levels. This role sits at the intersection of analytics, strategy, and leadership helping to unlock enterprise growth by translating complex data into clear, actionable narratives that drive change.

You'll sweep us off our feet if:

• You thrive in ambiguity: You apply structure and frameworks to accelerate results end to end.
• You're a problem solver: You can rapidly create sustainable, practical solutions in real time.
• You have a data-driven mindset: You're comfortable working with large, complex datasets and distilling insights that matter.
• You're a storyteller: You know how to build compelling narratives that resonate with executives, leaders, and cross-functional partners.
• You're accountable: You have experience leading strategic initiatives with measurable outcomes in growth, stability, and enterprise performance.
• You're a negotiator: You influence without authority, aligning diverse stakeholders around a shared vision.
• You're entrepreneurial: You bring energy, creativity, and a desire to shape the future of VOX.

You'll make an impact by:

• Driving strategic VOX initiatives from end-to-end, ensuring insights are turned into action.
• Partnering with Product, Data Science, Analytics, Design, eCommerce and Operations teams to bring clarity and focus to enterprise priorities.
• Transforming raw data into structured insights that shape executive and board-level decisions.
• Building business cases and ad-hoc analyses to elevate the "voice of the experience" across the enterprise while building out solutions that reduce effort, generate savings, and enhance experiences across the enterprise.
• Defining strategies that reduce friction, resolve defects, and enhance customer and associate experiences.
• Measuring success with clear metrics, surfacing opportunities, and identifying gaps that matter most.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Computer Engineering, Supply Chain, or a quantitative field.
• 35 years' experience in management consulting, corporate strategy, financial services, or enterprise analytics.
• Experience building strategic frameworks, conducting enterprise planning exercises, and managing complex, cross-functional initiatives.
• Strong experience with data storytelling, executive-level presentations, and influencing leaders.

Preferred Qualifications:

• Experience with analytics and visualization tools (e.g., SQL, Python, R, Power BI, Tableau, Looker).
• Prior leadership experience in strategy, consulting, customer experience, or operations management.
• PMP certification or equivalent program management background.
• MBA, PHD, or similar advanced education.

Who We Are VOX

VOX (Voice of the Experience) exists to elevate customer and associate insights across the enterprise. We reduce effort, resolve defects, and drive growth turning insights into action but harnessing technology, data, and storytelling. At VOX, you'll shape strategies that directly influence leaders and business decisions across some of the world's largest organizations. This is where complex problems meet transformative solutionswhere your work will empower millions of experiences every day.