Principal Product Manager - Technical, DEX

Product Manager

Our Global Delivery Experience (GDCX) team is passionate about creating world-class customer journeys for both Prime and Non-Prime members. We're a collaborative, forward-thinking group dedicated to understanding and anticipating customer needs across different markets and segments. Your work will directly impact how millions of customers experience Amazon's delivery services, making each interaction more intuitive, transparent, and delightful.

We're seeking an innovative Product Manager to revolutionize delivery experiences for non-Prime customers, creating strategic pathways that delight customers and drive membership growth. In this pivotal role, you'll craft transformative solutions that bridge customer needs with Amazon's global delivery ecosystem.

Key job responsibilities:

• Develop a comprehensive, multi-year strategic vision for non-Prime customer delivery experiences
• Create and refine product requirements, collaborating closely with engineering teams to launch innovative features
• Prioritize and implement new capabilities in partnership with worldwide product teams
• Conduct deep customer research to identify emerging insights and market trends
• Analyze and report on critical performance metrics to drive continuous improvement

A day in the life:

Your day will be a dynamic blend of strategic thinking and collaborative execution. You'll engage with cross-functional teams, diving deep into customer insights, designing innovative delivery solutions, and developing strategies that create seamless, intuitive experiences. From ideation to implementation, you'll be at the forefront of shaping how customers interact with Amazon's delivery services.