Principal Associate, Process Manager Data Management and Governance Engagement Team| Retail Bank

Principal Associate, Process Manager

The Retail Managing Data Steward Team at Capital One offers a unique opportunity to partner with the Bank data community, acting as a subject matter expert to provide education and guidance toward enterprise data policy compliance. We use data analytics to inform our priorities and modernization efforts. Our group is driving a culture change where data management is top of mind for our associates, and you will have the opportunity to play a pivotal role in making this happen. You will not only identify risks but also drive risk mitigation efforts, ensuring our data is registered, protected, and secure.

As a Principal Associate of Process Management, you will operate autonomously within the immediate scope and act as a subject matter expert. You will focus on ensuring the Bank is well-managed and compliant with our Information Data Management policy, with a special attention to Early Warning Services (EWS) processes and relationships. You'll monitor external data shares to measure effectiveness and install necessary safeguards or thresholds. By influencing peers and effectively communicating with leadership, you will educate and gain buy-in from key stakeholders concerning control execution. You may participate in audits that require subject matter expertise and urgency.

Individuals who excel in this role will have excellent communication skills, exhibit good judgment about when to escalate and when to problem-solve independently, have the ability to influence the team around them, and be passionate about delivering outstanding projects in a timely manner.

General Responsibilities:

As a Principal Process Manager, you will:

• Leverage subject matter expertise to develop, maintain, and streamline process documentation, driving continuous improvements to enhance efficiency.
• Proactively engage with internal customers to understand their needs, gather requirements, and drive process improvements that are aligned with broader organizational goals.
• Conduct thorough root cause analysis and implement solutions, proactively identifying gaps and offering options where appropriate.
• Track, problem-solve, and resolve process breakdowns.
• Navigate between day-to-day work and transformative project work in a fast-paced environment.
• Serve as a process subject matter expert to internal and external teams.
• Support Early Warning Services data contributions, control execution, processes, and stakeholder relationship.
• Help monitor Early Warning Services file shares and support troubleshooting, where needed.
• Lead smaller process improvement work and collaborate with teammates on larger initiatives.

A Qualified Candidate Will Have:

• Ability to effectively communicate and influence partners across multiple levels of the organization.
• Strong analytical and technical skills, attention to detail, and the ability to work in an agile environment.
• Excellent communication skills and have the ability to adapt to change quickly.
• Apply project management frameworks across the entire project lifecycle, and possess a solid grasp of process management concepts and agile methodologies.
• The ability to be technology fluent (or conversational) with a comfort level working in a technology world.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of Process or Project Management experience
• At least 2 years of experience working in a data management role within a data management organization

Preferred Qualifications:

• Bachelor's Degree or military experience
• 4+ years of experience in Process management
• 4+ years of experience in Project management
• PMP, Lean, Agile or Six Sigma certification
• 3+ years of experience working in a data management role within a data management organization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $102,700 - $117,200 for Principal Process Manager

Richmond, VA: $93,400 - $106,600 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).