Principal Associate, Communications - Retail Bank

Principal Associate, Communications - Retail Bank

Are you a strategic communications professional with a talent for bringing order to complexity? Can you build robust, collaborative processes while still excelling at the craft of writing? We are looking for a highly skilled communicator to join the Capital One Retail Bank communications team. This role requires someone who can not only produce high-quality content but also act as a central coordinator, driving synergy and efficiency across multiple communication efforts.

About the Role

The Principal Associate, Communications role is a critical position responsible for both the hands-on execution of internal communications and the strategic coordination of content across multiple organizations. You will own the process for managing a cohesive editorial calendar and story repository, working closely with lead communicators to ensure messages are strategically timed and aligned for each audience group. You will be a key driver of the internal news engine and the collaborative process to maintain it. This role is perfect for a master organizer who is also a compelling writer and effective partner to senior stakeholders.

Responsibilities

• Lead the coordination of the internal editorial calendar and repository, serving as the central point for managing the stories and timing of multiple organizational newsletters.
• Collaborate with multiple communications managers to develop and produce a wide range of written communications for their respective organizations within the Retail Bank - maintaining consistency, tone, and accuracy across various internal written materials.
• Act as a strategic consultant on content timing and delivery, advising on how to best leverage internal channels like email, Slack, and the intranet for maximum impact.
• Own the end-to-end production of monthly newsletters for various Retail Bank organizations and businesses, ensuring content is timely, relevant, and engaging.
• Write and publish internal intranet articles that highlight buzzworthy projects, key initiatives, and compelling content across the Retail Bank.
• Manage and produce a weekly Slack newsletter, syndicating content across various organizational Slack channels to ensure broad reach and engagement.
• Develop presentational and written materials to support seasonal communication initiatives for Retail Bank organizations, such as Associate Appreciation Week, promotion announcements, and updates regarding office space changes.
• Provide occasional support for crafting announcements related to team structure changes, ensuring clarity and sensitivity.
• Manage and maintain accurate distribution lists for various client groups to ensure effective and targeted communication delivery.
• Utilize existing tools to track and analyze the metrics and performance of written communications, leveraging insights to recommend continuous improvements.
• Build and maintain efficient processes that foster seamless collaboration across multiple stakeholders and contributors.

Requirements

• Outstanding written and verbal communication skills, with a proven ability to distill complex information into clear, concise, and engaging messages for various audiences.
• Strong organizational skills and a process-oriented mindset, with experience building and maintaining collaborative workflows.
• Exceptional time management and prioritization skills, with the ability to manage multiple competing deadlines and projects effectively.
• Demonstrated ability to communicate verbally with executives, adapting messaging to different leadership voices and preferences.
• Excels at writing with a lively and approachable voice, ensuring internal communications are not just informative but also enjoyable and easy to read.
• A keen eye for detail and a commitment to producing high-quality, error-free content.
• Proactive and adaptable, with the ability to quickly pivot and respond to evolving communication needs.
• A strong customer-orientation and a proven track record of building collaborative work relationships.

Basic Qualifications

• Bachelor's degree or military experience
• At least 3 years of experience in an internal communications role

Preferred Qualifications

• Bachelor's Degree in Communications, Marketing, English, or Journalism
• 4+ years of experience in an internal communications role
• 2+ years experience working on content strategy or content processes
• 1+ years experience in the financial services or technology industry

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $102,700 - $117,200 for Principal Communications Assoc

Richmond, VA: $93,400 - $106,600 for Principal Communications Assoc

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).