Primary Casualty Adjuster

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

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Primary Casualty Adjuster

PRIMARY PURPOSE : Provides exceptional service to policyholders and clients through investigating coverage, preparing estimates, and settling claims promptly and accurately. This role places a particular focus on auto liability bodily injury claims and homeowner liability claims (BI and PD), ensuring that our customers receive the highest level of support and resolution for these specific claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Investigates, valuates, and concludes auto liability bodily injury claims and homeowner liability claims (BI and PD).

• Corresponds with and/or interviews policyholders, claimants, witnesses, etc. to gather important information and makes decisions based upon the information.

• Analyzes coverage and makes appropriate determinations regarding liability and evaluates damages to resolve claims.

• Delivers an exceptional level of customer service throughout the entire claims process.

• Evaluates coverage and drafts coverage letters to include both reservation of rights and coverage denials.

• Maintains proper reserves on all pending claims.

• Works independently within authority limits.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Travel as required

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. State mandated adjusting licenses as required. Insurance designations such as CPCU, AIC, ARM preferred.

Experience

Six (6) years of related experience or equivalent combination of education and experience required. Experience with agency/broker distribution relationships in a high-net-worth market and cross-training in other functional insurance disciplines (underwriting, customer service, marketing, actuarial and finance, product development, etc.) preferred.

Skills & Knowledge

• Strong technical knowledge and coverage analysis skills

• Excellent oral and written communication skills, including presentation skills

• PC literate, including Microsoft Office products

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Excellent negotiating skills

• Ability to create and complete comprehensive, accurate and constructive written reports

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel and driving as required

Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $68,043.00 - $95,260.00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com