PM Manager

Job Responsibilities

Operations Excellence for Guest Satisfaction:

Holds the guest as their highest priority and role models exceptional guest service

Empowers the team to satisfy guests and resolve problems

Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages

Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards

Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service

Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement

Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times

Maintains and calibrates restaurant equipment

Provides recommendations to ensure guests receive value for the price and pricing is competitive for market

Utilizes Red Book or similar tool to track required documentation

Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

Team Environment:

Promotes a respectful team environment

Ensures the right people are hired and developed for key positions

Handles employee concerns with fairness and a sense of urgency

Builds teamwork through effective training, deployment and communication

Communicates performance expectations and holds self and team accountable

Creates a learning environment ensuring team is trained for their position

Recognizes team members for demonstrating desired behavior and performance

Provides consistent coaching that drives performance of the team to achieve goals

Builds a guest focused team creating a competitive spirit to achieve results

Profitability:

Drives sales through effective execution of marketing programs

Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month

Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals

Manages cash over/short through effective cash control procedures

Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity

Ensures all policies and procedures are followed as well as compliance with labor and health laws

Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner

Job Expectations addition to above:

• Clear communication with the manager on any scheduling changes.
• Time off needs approved by the manager
• Need to be available to take phone calls for call offs or any other issues at the store.
• Overall Schedule needs approved by manager before its posted.
• If for any reason, you need to leave prior to your scheduled time, the manager needs to be informed.
• Need to be present at the store during the high sales times for the days the manager is not there.
• Safe counts and audit all cash registers prior to opening and at any shift change. The logs need filled out and signed.
• Confirming end of shift duties are getting done keeping food safety and corporate standards in mind.
• Communicating and following up on all standards and procedures with other shift leads and verifying they are being followed.