Players Club Representative, Hamburg Gaming

The opportunity

Delaware North Gaming is searching for full-time Player Club Representatives to join our team at Hamburg Gaming in Hamburg, New York. As a Player Club Representative, you will be responsible for assisting guests in all Player Rewards Program transactions in a friendly and professional manner.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Pay

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Provide information, cards, promotional items, and other rewards to program members
• Update and enter member information into the database
• Assist with the execution of games, contests, drawings, and give-aways
• Maintain strict confidential guidelines in all customer interactions and records
• Utilize active listening skills to defuse emotionally charged situations 

More about you

• No experience or diploma required
• The ability to obtain and maintain a state gaming license is required
• Basic computer skills, including word processing, spreadsheets, databases, and a point-of-sale system preferred
• Ability to work evenings, weekends, holidays, and special events

Physical requirements

• Standing for extended periods of time
• Ability to lift to 30 pounds

Shift details

Days
Evenings
Overnight
Evenings as needed
Weekends
Every weekend
8hr shift
OT as needed

Who we are

Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.