Pharmacy Technician, Participant Services

Pharmacy Technician

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Exciting opportunity for Certified Pharmacy Technicians to work in a complex, high impact customer service role for our Participant Services department. Pharmacy Technicians in Participant Services accept incoming calls related to requests submitted to Participant Services, resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involved extensive phone interactions with member and possibly Prescribers as well. Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions.

This position may have the ability to Work from Home, depending on several factors including site location, employee performance, department need, as well as other criteria. Must Live within 75 miles of: 7034 Alamo Downs Pkwy, San Antonio, TX 78238 Required Qualifications

• Valid Pharmacy Technician or Technician Trainee License
• PC skills in Windows-based applications
• Advanced verbal and written communication skills
• Team-oriented, customer service focused, and able to identify process improvements
• Availability to work on a Saturday or a Sunday
• Responsive, reliable and able to express assurance/confidence

Preferred Qualifications

• National Certification (CPhT) preferred
• Ability to understand the audience you are writing to
• Analytical problem-solving skills.
• Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
• Understand the importance of timely work and effective planning.
• The clear understanding of CVS/Caremark values and importance of customer satisfaction.
• Prioritizing and organizing workload in adherence to deadlines.
• Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
• Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
• Ability to multi-task with strong time management skills.
• Diabetic Supply knowledge
• Navigation of LINKS and Compass

Education

• High school Diploma or GED Required
• Valid Technician or Technician Trainee License active and in good standing in the jurisdiction where they practice Required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.